Aico Bewertungen 

I have never known such bad technology. Not even remotely smart. Or intuitive. Or capable. £1200 in and they are all fit for the bin. Buy something cheap from Amazon, you won’t be as disappointed as you are with these products.

I have three hardwired,interconnected Aico alarms in my 3-year old new build ( two Ei146e opticals and a kitchen heat alarm). Recently, a fault caused all three to trigger at full volume simultaneously across both floors. The wall of noise was completely deafening and incredibly stressful.
I spent days trying to resolve the issue reasonable myself- thoroughly cleaning the unit and changing the batteries multiple times-all while dealing with unbearable false alarms. When I finally contacted customer service for support, the response was shockingly patronising and dismissive. The agent actually mocked the stress the situation was causing my household and refused to help, hiding behind small print stating thier 10- year warranty doesn't cover" contamination" on 3- year old units.
What makes this a joke is that Aico explicitly replaced thier old Ei141e models with these Ei146e optical models because they are heavily marketed as having upgraded chambers to prevent dust contamination. To be mocked by a safety company over an issue thier product was literally engineered to solve is hypocritical and unprofessional.
Because of thier complete lack of support and refusal to honour thier obligations, I resorted to AI guidance through Google to safely replace the downstairs hallway optical alarm out of my own pocket just to make my home safe again.
The money isn't the primary issue- the total lack of customer care and accountability is. If you are a new - build homeowner or a homeowners general, look elsewhere.

I bought two AICO Ei208 CO alarms. Had issues with both of them making a single random beep every few hours. The expiry date shown as 2037, so batteries were fine. The online app detected nothing wrong. I could find nothing in the instruction booklet, and nothing concrete online about this. I contacted AICO to get advice. The advice given to me was absolutely useless and unreasonable, like being told to observe the detectors for 48 hours to see what colour led shows up!! The guy never answered any of my questions, other than to say "I've never heard of one of these making a single beep, let alone two of them", and "move them and see if it beeps after a while". After a couple of days, I got fed up with their responses, so I gave up the communication. I eventually found something on Google AI that explained what was going on and how to rectify it. But this information was not on any of AICOs websites or instructions! I don't know whether to trust this product now, if AICO don't know about their own product, despite the "WHICH?" rating. AICO needs to pull it's socks up, train their staff properly and get to grips with their own products! I'm now just "trusting" that these two alarms are ok, as I can't afford to waste £50. I'm a pensioner. Thanks for nothing, Damian!

For ease of installation I found the AICO EI146E optical smoke alarm hard to beat for two main reasons. (1) It does not require an electrical back box to be fitted behind the surface the alarm's base is mounted on to accommodate any supply wiring connectors like other manufacturers alarms. (2) The fixed wiring connectors and their position on the alarm's base are easily accessible and easy to connect to.
AICO's customer support deserves credit for their swift and professional handling of a related product enquiry I made so all in all to date I'm impressed by both the product and AICO the company.

Amazing customer service! I was having difficulty linking my smoke alarms because I had a hybrid system (some hardwired and some radio linked). Zero wait to speak to someone, and then Emma was so great - she understood exactly what the issue was and was patient while I walked around the house finding model numbers etc. Best customer service experience - thank you!

I had to replace a faulty Fire Angel smoke alarm in a property. I opted for the Aico Ei146E which is pricier than the Fire Angel; this is outweighed by the superior design and reliability of the Aico. You do not want to be called back to properties to sort out faulty smoke alarms as the suppliers of unreliable alarms do not pay for your time.

Our existing alarms had to be changed as now past end of life date. Customer serives extremely quick and helpful with reply to email to check which alarms were direct replacements for the existing ones.
The new alarms just slotted into existingbase usnits and I managed to fit them within minutes.
Superb quick and helpful service.

Just called customer support as I couldn’t fathom why my wired alarm kept beeping, service rep was just lovely & ran through each step with me until we sorted the problem.
Got all the information I needed & more
A1 service
So grateful… Thankyou

I had to replace my Google Nest system as it had reached end of life (10 years) and Google have discontinued the Nest. So I bought the Which? Best Buy. Despite being 10 years newer than the Nest it feels in terms of technology at least 10 years behind. The system is not automatically smart unless you buy an extra add, the model numbering system is crazy confusing and the functionality is limited. On the chat with the customer support and then technical support (who were very helpful and provided great customer service) it transpired that AICO doesn't care about homeowners, its target customer is entirely social landlords. Unfortunately now I have installed I cannot return the items so I write this review with the hope to inform other homeowners to look for alternatives.

Linked, battery smoke alarm failed and whilst Aico confirmed it was within the warranty period (3 year old alarm, installed less than 2 years), 6 weeks on, multiple emails asking for the same information, requests for ‘video of the issue’ which would involve running between alarms in 3 seconds and/or setting my home on fire, along with no responses whatsoever I’ve given up. Looking to replace the set up with another provider who actually considers that their alarms have been installed for safety reasons and responds appropriately and in a timely manner.

The product range is excellent, with something for every home - new, old, or renovation.

While the steps to expand an existing interlinked system appear complicated, a little time sat over them with a coffee, gives ample information to get started.

I had a few questions before installation and after ( regarding insertion of a controller into the system ) and the customer help is just excellent.

Cannot recommend highly enough.

worst fire alarm design possible.

yeah nice make it sound like a siren when the battery is low. yeah put a clip thats borderline impossible to delatch to replace the battery. yeah make the sliding slots so crap it can get stuck partially on the mount needing to be wacked off.

do you guys not do any design refinement? garbage

My Aico heat alarm started beeping. I had to identify the device
through Google Lens because the device was there when I, as the first owner, moved in. I did not have a manual. To stop the beeping I followed internet instructions and removed the alarm from its base AFTER SWITCHING OFF MAINS SUPPLY. The next day I called Aico.

Kelly was the person I spoke to. She could not have been more helpful. Why the battery had started to beep after just 4 years was investigated.

This was linked to a central heating boiler a few weeks prior springing a leak, that tripped more than half the electrics in my apartment and "upset" the alarm (upset = deactivated trickle charging). With a result the battery started to run out of power and warned me about this by beeping.

Following Kelly's instructions, I put the alarm into a "12 hour silent mode" and this gave the battery time to reset and recharge itself.

(The next day) The battery, the alarm and me are now happy.

Many thanks, Kelly, for your 5***** customer service.

I'd purchased cheap Fireangel interconnected alarms (wired). After a month they began beeping and chirping sending my dog mad. Fireangel sent out a couple of replacements but the nuisance chirps continued. In the end after 2 months I returned the alarms and separate bases for a full refund and bought AICO Ei3024 alarms. They are brilliant. No issues whatsoever, all 5 working interconnected by hard wiring with the easy wiring bases included. You get what you pay for it seems.

Excellent customer service. Prompt and very good advice on stages of installation. Would give 6 stars if possible

I called for help about a neighbour’s smoke alarm that had started sounding continuously with no smoke. I got straight through to a very polite person, no select “1” for…….etc. Having explained the problem, she proceeded to explain why this was happening and how to fix it by blowing out contamination (probably an insect) with an air line. The fix worked and the neighbour was happy. I was struck by the professionalism of the support and the ease with which it was reached. Well done 👍

I had an annoying smoke/heat detector alarm that kept on beeping. Thought it was as simple as a battery change, but oh no sadly not. So I called the manufacturer and thank goodness I did. My current inherited system was well out of date. The extremely knowledgeable gentleman kindly walked me through the whole process over the phone. A huge thank you to Damien!

Replacing and upgrading some of my Aico smoke and heat alarms. Great service from Immy talking me through how to house code and interlink them all. Great service from Aico and Immy in particular as she was very patient and helpful. - thanks Immy.

Very poorly designed mains smoke alarm - when backup battery is low it will beep very loudly once a minute, and the removal method to replace the battery is very poorly described on the unit, with no obvious model name to look up how to do it. Beyond that, actually getting the unit removed is very hard to do standing on a ladder. Avoid!

Technical support is useless if you get a problem.

They essentially give you a hard time and drag out the process so that you just give up trying to claim on the warranty.