What made my experience great was the prompt response and resolution of the problem. What this company is doing well is that you can do lots of transactions from the comfort of your room. That bein... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Africhange is user-friendly and I always complete my transactions seamlessly. I will stick with the platform for a long time. One major improvement that is needed is the daily limit on transfers to my... Mehr ansehen
Unternehmen hat geantwortet
Seems everything is going on fine at the moment compared with my previous experience I had few weeks ago by funding my wallet with cad funds. One of the team reached out to me to solved the issues and... Mehr ansehen
Unternehmen hat geantwortet
If l'm allowed not to rate this company, l will. I have never encountered such experience because l want to change my own money.... With all escalations, no solution because l refused to share my... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Africhange is a trusted cross-border payments platform designed to make sending and receiving money between Africa and the rest of the world fast, secure, and affordable. We empower individuals and businesses to move money seamlessly with competitive exchange rates, low fees, and reliable delivery. Our mission is to eliminate the stress and high costs of international transfers. Through our easy-to-use app, users can convert currencies, pay bills, and manage wallets, whether supporting family, paying tuition, or handling business payments. We prioritize transparency with no hidden charges; you’ll always see the exact amount your recipient receives before you commit. Your security is our top priority, backed by advanced technology and strict compliance standards. Our dedicated support team is always ready to assist. For questions or feedback, contact us at support@africhange.com or via our official in-app support. Africhange is your financial bridge connecting people and opportunities across borders.
Kontaktinformationen
4,0
Gut
292 Bewertungen
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Account officer assigned to all customer
Africhange is getting better everyday and trust me everyone has an account officer who can pick up your case quickly and give you prompt and swift response
2. März 2026
Antwort von africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
It was convenient
9. März 2026
Antwort von africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and are glad you’re enjoying Africhange.
Got my full reversed funds back
I recently had an issue with a reversed transaction that left me genuinely worried about whether I would receive my money back. Over the past week, the situation became quite tense, but throughout the process the team remained professional and reassuring each time I reached out, consistently promising that the matter would be resolved.
Today, I’m grateful to say that I received the full amount back exactly on the day they promised. I sincerely appreciate the professionalism and commitment shown in handling the situation. It truly means a lot to me.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your patience and trust in this matter, and we are glad you’re enjoying Africhange.
Review
The initial response time was slow but the team clarified the issues and resolved all my challenges. The TL was exceptional. Kudos to him.
8. März 2026
Antwort von africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Incorrect response
I received over 7 emails asking me to go update my profile on the App, on logging in, there was no place to do so. I contacted the help desk, after 24 hours they responded with a link to update which still did not work! I had to reach out again and upload the proof of my address!
7. März 2026
Antwort von africhange.com
Hello,
We’re really sorry to hear about your experience. Your account manager has sent you an email at your registered email address to assist you directly. We’d love the chance to make this right. Thanks
Service Delivery
Africhange works well in the area of prompt delivery of sent monies. However, on rare occasions, service delivery is late.
9. März 2026
Antwort von africhange.com
Hello,
Thank you for taking the time to share your experience! We understand your concern about the rare late service delivery. We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and are glad you’re enjoying Africhange.
Once on boarded, my transactions were seamless and value was instant
Better rates, seamless transactions and instant value
1. März 2026
Antwort von africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and are glad you’re enjoying Africhange.
Antwort von africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and are glad you’re enjoying Africhange.
I have sent money twice and the people…
I had some transfer issues but it was resolved within minutes. I highly recommend.
7. März 2026
Antwort von africhange.com
Hello,
We’re really sorry to hear about your experience. Your account manager has sent you an email at your registered email address to assist you directly. We’d love the chance to make this right. Thanks
Antwort von africhange.com
Hello,
We’re really sorry to hear about your experience. Your account manager has sent you an email at your registered email address to assist you directly. We’d love the chance to make this right. Thanks
Wow on Africhange
7. März 2026
Antwort von africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and are glad you’re enjoying Africhange.
very efficient in all its…
very efficient in all its ramifications. Rate is also good
28. Februar 2026
Antwort von africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and are glad you’re enjoying Africhange.
First time trying to make use of…
First time trying to make use of Africhange, turns out to be my biggest disappointment, I did a test trying funding of my account with 100$ using email payment from my CIBC account, it went successfully then , I funded $300 since morning hasn’t arrived up till this moment
7. März 2026
Antwort von africhange.com
Hello,
We’re really sorry to hear about your experience. Your account manager has sent you an email at your registered email address to assist you directly. We’d love the chance to make this right. Thanks
Antwort von africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and are glad you’re enjoying Africhange.
I was unable to use the afripoints
I was unable to use the afripoints, I think the points are scam
7. März 2026
Antwort von africhange.com
Hello,
We’re really sorry to hear about your experience. Your account manager has sent you an email at your registered email address to assist you directly. We’d love the chance to make this right. Thanks
Antwort von africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and are glad you’re enjoying Africhange.
Antwort von africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and are glad you’re enjoying Africhange.
I couldn't verify my account and one of…
I couldn't verify my account and one of their customer service resched out to me saying i am using VPN. I became confused because I am in the UK, after several attempts using my tenancy arrangement, my bank statement all to no avail.
7. März 2026
Antwort von africhange.com
Hello,
We’re really sorry to hear about your experience. Your account manager has sent you an email at your registered email address to assist you directly. We’d love the chance to make this right. Thanks
Hi,Good morning africhange team…
Hi,Good morning africhange team honestly speaking this company is so amazing and also your exchange rate is always higher than others company.i am really impressed,thanks.
Ifeanyi Ejike
Cheers
28. Februar 2026
Antwort von africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and are glad you’re enjoying Africhange.
Hidden Transaction Fees
Hidden Transaction Fees. When you check for rates, there are no fees included. Once you transfer to the wallet and try to make exchanges, then you get hit with a transaction fee. When you decide to cancel the transaction, you get charged a transaction fee again for moving the money back to your account. The same money that was transferred for free. This App sucks. Do better.
6. März 2026
Antwort von africhange.com
Hello,
We’re really sorry to hear about your experience. Your account manager has sent you an email at your registered email address to assist you directly. We’d love the chance to make this right. Thanks
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