African Overland Tours Bewertungen 34

Antwort von African Overland Tours

Vor 4 Tagen

Hi Christine,

We're so excited to hear that your trip felt like a dream come true.

Travel planning can easily feel overwhelming with all the different details to sort out, so it’s wonderful to know that Reshma was able to take that pressure off your shoulders. Being "just a message away" is exactly how we like to work, and I will be sure to let her know how much you appreciated her tips and guidance.

We are also so glad that the trip itself delivered everything you hoped for on the road—from the great group dynamics to the wildlife sightings.

Thank you for choosing AOT to help get you out there. We'd love to help you find your next great route whenever you're ready to start exploring again!

Warm regards,
Jess, Reshma and the Team at AOT

Antwort von African Overland Tours

Vor 4 Tagen

Hi Lisa,

Welcome home! Thank you for taking the time to share such a detailed review of your African adventure.

It is brilliant to hear that the drive from Windhoek to Chobe left you with such great memories. Lee and Jodene will be incredibly happy to know that their communication and support kept you feeling looked after from the very start of the booking process right through to the end of your tour. I’ll make sure they both see your kind words today.

We are also incredibly glad you were in such safe hands on the road. Obi sounds like an exceptional guide—having someone who is not only knowledgeable about the wildlife but also flexible enough to adapt the day to your pace is exactly what makes a road trip special. We will gladly pass your high praise along to the tour operator so they can celebrate Obi's hard work and careful driving.

Thank you for choosing AOT to help piece this journey together. Whenever that longing to return catches up with you, we’ll be right here to help you plan the next chapter!

Best regards,
Jess, Lee, Jodene and the Team at AOT

Antwort von African Overland Tours

Vor 4 Tagen

Hi Rachael,

We really appreciate you taking the time to leave such a thoughtful review of your April trip. Hearing that your journey from Windhoek to Victoria Falls was the "trip of a lifetime" is the absolute best feedback we could hope for.

Lee is fantastic at tailoring itineraries, and it’s wonderful to hear how much you valued the video calls, WhatsApp chats, and options she put together for you. Navigating those initial requirements and concerns is a huge part of the process, and she will be so glad to know her efforts gave you total peace of mind. I’ll make sure she reads your kind words today.

It is also great to know that the accommodations hit the mark and that you had such incredible, close-up animal sightings on the road. We will be sure to share your compliments regarding the comfortable vehicle and the driver's excellent wildlife knowledge with the local tour operator so they can pass the praise along to the crew.

Thank you for choosing AOT and for recommending us so highly. If you ever decide to head back into the wild for another adventure, we would love to help you piece it together!

Warm regards,
Jess, Lee and the Team at AOT

Antwort von African Overland Tours

Vor 4 Tagen

Hi Marika,

Thank you so much for the five stars!

We know that getting the right advice makes all the difference when planning a big trip, so it’s wonderful to hear that Reshma took such good care of you. I’ve just passed your note along to her, and it definitely brought a smile to her face today.

We appreciate you choosing AOT, and we're always here whenever you need a hand with your next adventure.

Best regards,
Jess, Reshma and the Team at AOT

Antwort von African Overland Tours

Vor 4 Tagen

It is so good to hear from you again! We noticed your other note recently, but reading these extra details about your volunteer work in Namibia is incredibly special.

Building those walls to protect the village water installations is such vital, hands-on conservation work. It’s amazing to hear how you helped foster that harmony between the local communities and the elephant herds—that is the true spirit of meaningful travel, and we are so proud to have played a part in getting you there.

Reshma was absolutely beaming when she read your praise. She always strives to make sure the complex logistics—like combining a safari with a 24-day volunteer project—run without a single hitch, so knowing everything went perfectly right down to the finest detail means the world to her.

Thank you for trusting AOT for the third time, and thank you for dedicating your time to such a wonderful cause while in Namibia. You are a truly valued part of our travel community, and we can't wait to see where your adventures take you next!

With our warmest regards,
Jess, Reshma and the Team at AOT

Antwort von African Overland Tours

Vor 4 Tagen

Hi Karen,

Thank you for leaving such a great note about your safari. Planning a trip for siblings means balancing different tastes and expectations, so we are incredibly glad that Reshma was able to guide you all toward the perfect tour.

Having everything run smoothly from start to finish is exactly what we aim for, and Reshma will be so happy to know that her advice and information helped make the journey a success for your group. I’ve made sure to pass your compliments along to her today.

We appreciate you choosing AOT for your family adventure, and we’d love to help you and your siblings plan the next one whenever you're all ready to head back to Africa!

Best regards,
Jess, Reshma and the Team at AOT

Antwort von African Overland Tours

29. Mai 2026

Aaahhh William! Welcoming back your familiar face is a highlight for us, and reading this review just made our entire week! Knowing that we succeeded in making you feel so valued is the ultimate compliment. To us, you aren't just another traveler—you are part of the extended AOT family.

Coordinating remote village stays, land and water safaris, and specific dietary needs out in the bush certainly has a lot of moving parts. We firmly believe that managing all those complex, behind-the-scenes logistics should not be your worry. Our goal is always to keep the communication flowing perfectly so you can simply step off the plane and soak in the magic of the continent.

Thank you so much for trusting us not just once, but twice, to handle your precious vacation time. We are already daydreaming about where we can send you next! Whenever you are ready to start plotting itinerary number three, we will be right here waiting.

Warmest regards,
Jess, Mishka, Lee and the AOT Team

Antwort von African Overland Tours

29. Mai 2026

There is a very specific kind of magic to traveling solo, but Africa certainly has a way of reminding us just how vast and wild the world is! Hearing that you recognized the need for a little local guidance, and that Lee was able to completely remove the stress of the unknown for you, is so deeply rewarding for us to read.

We always say that our biggest job is ensuring there are zero surprises when it comes to the logistics—like hidden costs or tricky paperwork—so that the only surprises you experience are the breathtaking wildlife sightings on the road. Lee is wonderful at mapping out those fine details, and she was so touched by your kind words about her support.

It is fantastic to hear that the drivers, hearty meals, and accommodations not only met your needs but actually exceeded your expectations. An East African safari is a profound adventure, and knowing you felt comfortable and well-cared for throughout the entire journey means we did our job right.

Thank you for placing your trust in us to guide you through this. Whenever you are ready to tackle your next African horizon, Lee and the rest of the team will be right here waiting for you!

Warmest regards,
Jess, Lee, and the AOT Team

Antwort von African Overland Tours

29. Mai 2026

Dear Lynne & Nick,

Huntley was so touched to read your kind words today! Coordinating back-to-back tours is always a bit of a jigsaw puzzle, and he genuinely enjoyed working through all of your questions to make sure every single detail aligned perfectly for you.

It sounds like Keith and Stanley formed the ultimate dream team on the road! We always say that the crew truly makes or breaks the trip, and we are so glad Keith’s deep local knowledge and Stanley’s fantastic driving and cooking helped turn your journey into such special, lifelong memories.

Sending a massive thank you all the way to New Zealand for trusting us to put this adventure together for you. We would be absolutely honored to welcome you both back whenever you are ready to explore more of this beautiful continent!

Warmly,
Jess, Huntley, Lee and the AOT Team

Antwort von African Overland Tours

29. Mai 2026

What a joy it is to read this! Meeting you in person during your coffee stop here in South Africa was such a special highlight—it’s rare that we get to share a real-life hug and a chat with our travelers while they are actually out on the road!

Piecing together your journey through South Africa, Botswana, and Namibia to perfectly match your pace and schedule was a wonderful puzzle to solve, and we are so glad everything from the flights to the tours clicked into place seamlessly.

We are incredibly grateful that you’ve chosen to trust us again for your upcoming East Africa adventure. Dealing with a sudden tour cancellation from an operator is stressful, but stepping in to advocate for you, secure your full refund, and pivot to a fantastic alternative is exactly why we are here. You should never have to navigate those bumps in the road alone.

Thank you for your wonderful loyalty and for recommending us to your friends. We are already counting down the days until your next trip begins!

Warmest regards,
Jess and your dedicated AOT Team

Antwort von African Overland Tours

29. Mai 2026

Aaahhhh, Thank you! Minette was grinning from ear to ear when she saw your special shout-out;). Taking the stress out of travel is what we love to do, so handling your flights and making sure all the booking details were perfectly in place was entirely our pleasure.

We are so happy to hear that the lodges went beyond your wildest expectations, and it’s brilliant to know that Celeste and the G Adventures crew looked after your group so beautifully on the ground. We carefully select the operators we partner with because we want to guarantee that "no stone left unturned" feeling from your very first email to us right through to your journey home.

Thank you from the bottom of our hearts for such a generous and wholehearted recommendation. You were an absolute joy to work with, and we would jump at the chance to help you plan your next getaway whenever you are ready!

Warmly,
Jess, Minette, and the AOT Team

Antwort von African Overland Tours

29. Mai 2026

Embarking on a 55-day camping expedition across Africa is an epic undertaking, and hearing that it turned out to be the most incredible experience of your lives is the greatest reward we could ever ask for!

Please never worry about "bombarding" us with questions—especially for a journey of that magnitude. Figuring out visas, vaccination requirements, and packing lists for multiple countries can feel daunting, and taking that weight off your shoulders is exactly what we are here for. Minette genuinely loved working with you to piece all the logistics together, and she was so invested in making sure you felt completely confident before you even packed your bags.

Your kind words mean everything to her, and to all of us here. Thank you for putting your trust in African Overland Tours for such a monumental adventure. When the African travel bug inevitably bites again, you know exactly where to find us!

Warmest regards,
Jess, Minette, and the AOT Team

Antwort von African Overland Tours

29. Mai 2026

Reading this brought the biggest smiles to all of our faces this morning, especially Melissa’s! Planning a 21-day adventure from Cape Town to Victoria Falls takes a lot of care, and getting to know you over the 12 months leading up to your trip was a genuine pleasure for our team.

We truly believe that a holiday starts the moment you book, so knowing you felt supported and guided every step of the way means the world to us. I am so glad the Kiboko tour was the perfect fit for your travel style—matching our clients with the right on-the-ground experience is exactly what we strive for.

It is always a pity when the famous Cape Town weather doesn't cooperate for Table Mountain, but ensuring you received your refund promptly is just part of how we do things. We want you to feel looked after from day one until long after your bags are unpacked.

Thank you for trusting us with your African adventure, and for being so generous in sharing your beautiful photos and stories with us afterward. We cannot wait to help you plan your next trip to this magnificent continent!

Warmly,
Jess, Melissa, and the entire AOT Team

Antwort von African Overland Tours

7. März 2025

Dear Mr de La Puenta Nilsson and Mr Recio Onoro,

We’re sorry your experience didn’t meet expectations, but some of your statements about African Overland Tours are false and misleading.

I'll address the inaccuracies:

Rate Parity: We always ensure rate parity with tour operators. Charging more would undermine the industry, and we’re transparent about this. While we offer complimentary pre/post-tour services, you chose to book these independently.

First Notification of Discomfort: We only learned of your unhappiness on day 29 when guides reported you were swearing at crew members. We were asked to address this behavior, as it’s unacceptable.

Lack of Communication: Our last email from you was on July 24, 2024. Minette reached out, asking you to detail your concerns in writing for resolution. You never responded to her.

Early Departure: You left the tour without informing us. We were notified by Nomad on August 28. Minette followed up, but you never replied.

Sales Tactics: We don’t use high-pressure tactics. We adapt to your preferred communication method (WhatsApp, email, video calls) and respect your boundaries. Minette provided detailed information about long driving times, and extended your provisional reservation six times to accommodate your requests.

Your critique lacks constructive feedback, focusing instead on misinformation. Photos from your tour tell a different story.

We should have recognised that an overland tour wasn’t right for you. Overlanding is about the journey—embracing unpredictability, forming connections, and stepping out of your comfort zone. It’s not for everyone, we should have recommended a package holiday instead.

Minette shared videos, packing lists, and detailed pre-departure information, which mentioned long driving times 16 times. She even negotiated amended terms with the operator for you.

Your critique includes 8 points about the operator and 1 about us. Feedback from your fellow travellers below:

Series of Events:

July 26, 2024: Tour departed.

August 14: Guides reported your dissatisfaction with driving times and lunch locations. You apologized the next day.

August 22: Guides noted recurring complaints, including twin beds and border delays. Other clients were happy.

August 23: Nomad asked us to contact you after you swore at guides. Minette suggested leaving the tour if you were unhappy. You didn’t respond.

August 28: Nomad informed us you’d left. Minette followed up again.

Tour Scores:

Victoria Falls to Nairobi (First 20 Days):

Information: 71%
Equipment: 59%
Truck: 54%
Food Quantity: 97%
Food Quality: 96%
Driving: 91%
Guiding: 78%
Organization: 79%
Crew: Paul (99%), Eunice (96%), Tich (90%)
Pace: 63%
Route: 61%
Activity Level: 50%
Price: 52%
Value: 50%
Overview: 71%

Masai Mara & Gorillas (Second Part):

Information: 79%
Equipment: 83%
Truck: 70%
Food Quantity: 95%
Food Quality: 95%
Driving: 87%
Guiding: 84%
Organization: 79%
Crew: Paul (94%), Eunice (96%), Tich (94%)
Pace: 78%
Route: 82%
Activity Level: 75%
Price: 80%
Value: 78%
Overview: 79%

Lower scores for the truck and equipment in the first section likely reflect longer driving distances and a flat tire. Nomad actively uses feedback to improve.

Had you contacted us during or after the tour, we’d have worked to resolve your concerns. By not responding and waiting six months to post reviews, you denied us that opportunity.

At African Overland Tours, we aim to provide incredible experiences. While we get it right 99% of the time, this was our 1% miss. We should have walked away from this booking. That said, we could have addressed your concerns had you reached out.

Your critique lacks accountability for your actions and attitude. To future travelers: If you’re ever unhappy on tour, contact me directly (Jess, GM), and I’ll do everything to resolve the situation.

Thank you for sharing your thoughts, and I wish you the best in your future travels.

Jess Stephenson
African Overland Tours