It was ok. I had to call customer service regarding changing my address and it was a bit frustrating because they couldn’t simply change the address on their end. They had to cancel the order and I ha... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Return and refund process is monotonous tedious and slow. Days and weeks after the receipt of your goods I still have not received a refund. A bunch of meaningless emails and no action. Worst I have... Mehr ansehen
I have been purchasing all of my lingerie exclusively from AdoreMe since 2013. The sizing, fit, and quality of their bras, panties, and lingerie is amazing. I've had many of their pieces for yea... Mehr ansehen
Overall the clothes fit properly and will suit my purpose. I had no issues with the order or shipping process. The larger orders I purchased arrived in two weeks while the smaller, single-item purchas... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Adore Me is an online subscription-based lingerie boutique, selling high-quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and sleepwear from XS-6XL, these gorgeous styles are rocking the intimates industry. Our Story: http://www.adoreme.com/our_story.html How The Membership Works: http://www.adoreme.com/how_it_works Questions, comments? We want to hear from you! Live chat on site 1-800-433-2367 (8:30-8:30 M-S EST) www.adoreme.com
Kontaktinformationen
Vereinigte Staaten
- 1 (800) 433-2367
- adoreme.com
3,8
Gut
13.920 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 59 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Takes over a month to ship out
Takes over a month to ship out. Terrible
1. März 2025
Bewertung ohne vorherige Einladung
Antwort von Adore Me
Hi William,
Thank you for reviewing us!
We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue.
Indeed, delays are highly regrettable, especially since this is not the kind of service that we aim for.
We appreciate your feedback, and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com
Charged for returned items
I ordered 3-4 subscription boxes. Whatever you don't want to keep, you simply return in the same box with shipping pre-paid. Should be easy. However, for 2 separate orders, I was told that an item was not returned and I was charged for it. The second time they made an error with my return, it took over a month from the time I returned the box until they actually processed the return. Sounds like an error in their returns system when the box arrives back at their facility. But they opted to lose my business rather than believe that I returned the $20 item. I do not recommend them.
26. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Adore Me
Hello,
Thank you for taking your time for the review!
We are very sorry to hear that our services did not meet up with your expectations.
We appreciate all the feedback received, therefore let me inform you that I already sent yours to the relevant team for it to be reviewed and taken into consideration.
Furthermore, I would be happy to assist you with this issue and provide a suitable solution, however I will need your order number to do so. Unfortunately, we are unable to identify your account through this application.
I am sorry that I was not able to assist you immediately.
We look forward to hearing from you. Please let us know if there is anything further we may do to help.
Also, we are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Best regards,
Adore Me
help@adoreme.com
Son estafa
Son estafa, hice un pedido con el número 8440 y nunca lo enviaron, el servicio al cliente es pésimo y no me quieren reembolsar. Solo es robo, no compren!
5. Februar 2025
Bewertung ohne vorherige Einladung
Estoy en las mismas que varios. No llega nada.
Estoy en las mismas que varios. Sospechando que es una estafa. Espero que solo sea mal servicio. Pedí a inicios de febrero y no obtengo ni si quiera actualización del pedido. :(
23. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Adore Me
Hi Daniel,
Thank you for reviewing us!
We are very sorry that your order is taking too long to be delivered. We do understand your inconvenience and we apologize for this issue.
Indeed, delays are highly regrettable, especially since this is not the kind of service that we aim for.
We appreciate your feedback, and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com
Horrible shipping and no explanation
I placed 2 orders roughly 2 or 3 days a part from each other. It took almost a month for them to ship the orders. They did email me several times saying they had a spike in orders and they would get it shipped very soon. After roughly 2 weeks I asked if I could cxl my orders. They said no because it was at the warehouse already. I let another week go by and said either cxl my orders or ship them. Again the only response I would get is we had a spike in orders and please be patient and your order will ship soon. Days later on the first order and a week or so later on the second order they shipped. I received a $10 credit on my next order after waiting a month to get the orders. I will not be ordering from Adore Me again.
21. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Adore Me
Hi Chris,
Thank you for the review!
We are sorry to see you have a negative opinion related to Adore Me.
I want to extend my sincere apologies for the frustration and disappointment you encountered during your recent experience. Your feedback is incredibly important to us, and we are actively addressing this issue internally to ensure a better experience moving forward.
Feel free to let us know by email if you need help with anything else. We're always happy to assist!
Best wishes,
Adore Me
help@adoreme.com
He pedido tres veces. Dos bien pero tardado. La tercera fatal
He pedido tres veces. Las primeras dos los pedidos se tardaron pero llegaron. La tercera, hice el pedido 7066 el 16 de enero y me mandaron información sobre un número de guía de Estafeta que hasta la fecha dice que no se ha depositado el paquete. Me han contestado correos pidiéndome CURP y RFC y aún así el estatus no cambia.
24. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Adore Me
Hi,
Thank you for reviewing us!
We are very sorry that your orders took too long to be delivered. We do understand your inconvenience and we apologize for this issue.
Indeed, delays are highly regrettable, especially since this is not the kind of service that we aim for.
However, please note that we only provide an estimated delivery date for orders.
There are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback, and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com
Antwort von Adore Me
Hi Amanda,
Thank you!
We're happy to hear you had a great experience with us. Hope we can impress you again and again!
Let us know if you have questions while you're browsing the site!
Best wishes,
Adore Me
help@adoreme.com
Es una ESTAFA
Realicé una compra el 7 de febrero y hasta la fecha no han enviado mi paquete, generaron una guía falsa. He intentado contactar al soporte técnico tanto en México como en EE.UU., pero no obtengo respuesta por ningún medio. La falta de atención al cliente es inaceptable. Dado que no me brindan ninguna solución, me veré en la necesidad de acudir directamente a PROFECO para presentar una denuncia.
7. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Adore Me
Hello Lyla,
Thank you for reviewing us.
We are very sorry for any inconvenience this situation might have caused you.
Rest assured that we are following the feedback that we receive and we do intend to act on it as soon as possible.
Therefore, I would like you to know that your concern has been acknowledged and raised to our higher team and we will get back to you immediately once we may provide a resolution for you.
We kindly ask for your patience this time.
Thank you very much!
Best regards,
Adore Me,
help@adoreme.com
Never again
Edit: I just got an email about being VIP when I did NOT sign up for that!! So many people are getting charged for that when we did not sign up! Be extra careful they aren't screwing you over!!
I ordered from here a couple of years ago and it was great so I chose to do it for Valentine's Day this year. Big mistake! I ordered Feb 1. I got an email on the 3rd it was shipped. However, UPS didn't have the item for a while. I contacted Adore Me multiple times because I paid extra to have it for Valentine's Day. It had said the latest I'd get it was the 14th, and it finally arrived on the 18th. It's not fair for people to pay extra and not get their order on time, and the copy and paste responses they're doing to people on here is ridiculous. You screwed up, UPS didn't even have my package for days! It's a shame because the items are nice but I'll never order again from here because of the awful customer service and lack of care. It's not right to not even refund the extra money I spent on shipping, way to make your customers feel important!
18. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Adore Me
Hi,
Thank you for the review!
We are sorry to see you have a negative opinion related to Adore Me.
Your satisfaction is of the utmost importance to us, and we are grateful for the opportunity to learn from your feedback and make the necessary improvements to our shipment process.
Let us know if you have any questions! We're always happy to help.
Best wishes,
Adore Me
help@adoreme.com
Hice un pedido el 19 de Enero y todavia…
Hice un pedido el 19 de Enero y todavia no envian el pedido 7368. Mandaron una guia falsa que nunca se pudo abrir. Por lo que veo es una estafa. Tenia la intencion de recomendar la pagina a muchas amigas, que bueno que no lo hice.
19. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Adore Me
Hi Natália,
Thank you for your review! We're so sorry to hear that!
We would be glad to look into your case specifically and assist you properly, therefore, we kindly ask you to contact us via email, or phone in order for us to be able to investigate and find the most suitable solution in this matter.
We apologize for not being able to assist you immediately.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to assist you with any issues you may have.
Best regards,
Adore Me
help@adoreme.com
DO NOT BUY FROM ADOREME!!!
Ordered a month ago and was supposed to get to my home in January and it's never showed up. Emailed 7 times to get an update or to cancel and get my money back and haven't heard anything back. DO NOT ORDER from Adoreme!!
20. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Adore Me
Hi Nancy,
Thank you for your review! We're so sorry to hear that!
We would be glad to look into your case specifically and assist you properly, therefore, we kindly ask you to contact us via phone in order for us to be able to investigate and find the most suitable solution in this matter.
We apologize for not being able to assist you immediately.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to assist you with any issues you may have.
Best regards,
Adore Me
help@adoreme.com
I would give this zero stars if I could!
I would give this zero stars if I could. I will scream this from the tallest building DO NOT BUY FROM HERE! You’ll pay priority shipping, then it won’t ship for 2 whole weeks. Then when it “finally does” it’s lost. you then have to wait 14 days after adore me sends to to a completely different warehouse for them to make it official it’s lost for them to do anything about it. I ordered my item the end of January and it’s almost the end of February with ZERO update on my item. The worst customer service, the worst shipping. DO NOT DO IT!
24. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Adore Me
Hi Kaitlyn,
Thanks for reaching out.
I've escalated your concern related to your experience with ths shipping of your order to the appropriate team for review. We'll get back to you with a response within 1–2 business days.
We really appreciate your patience and understanding, and can assure you this is being promptly reviewed and handled.
In the meantime, if you have any other concerns, please don't hesitate to contact us.
Best,
I still haven't received my order nor…
I still haven't received my order nor any shipping information. I've requested a refund and cancellation of my membership and was told to "be patient a little longer." I would just like a refund at this point.
31. Dezember 2024
Antwort von Adore Me
Hello,
Thanks for reaching out to us.
So sorry to hear that you’re missing your order Amberlea. This is definitely not the experience we want you to have when shopping with us so I’m here to help you ASAP.
I see your order shipped out on December 10th. According to our shipping partner’s site, the order was delivered on December 17th in.
***Since you didn’t receive your sets, and as a one-time courtesy, I’ve now refunded you back to your card for the amount of $43.94, which was charged for this order.***
- We’re all set! Just hang tight and your refund should show up in your charged account within 3-5 business days.
**Helpful recommendation:** to avoid experiencing this again with future orders, I kindly recommend arranging, if possible, to have your orders delivered to a different location.
If you need assistance with anything else, please let me know. I’m happy to help!
Follow us on Instagram to discover our new looks: https://www.instagram.com/adoreme/
Best,
Antwort von Adore Me
Hello Olga,
Thanks for taking the time to review us!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you.
Looking forward to impressing you again and don't forget that we're always here if you need us!
XO,
Adore Mehelp@adoreme.com
Mal servicio o estafa
Hice una comprar hace más de una semana y aún no me dan razón, he mandado correos y no me responden. Por favor alguien dígame que solo es mal servicio y que el pedido tarda en llegar, porque empiezo a creer que esto es una ESTAFA.
6. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Adore Me
Hi Jazmín,
Thank you for the review!
We are sorry to see you have a negative opinion related to Adore Me.
After initiating a more detailed investigation regarding your case, I was able to see you were assisted by one of our customer service representatives and we're managing your case via email.
Let us know if you have any questions! We're always happy to help.
Best wishes,
Adore Me
help@adoreme.com
ABSOLUTELY HORRID SERVICE
ABSOLUTELY HORRID SERVICE! PRAY YOU WANT TO KEEP YOUR ITEM OTHERWISE GOOD LUCK! THEY ADVERTISE LOWER PRICES UNLESS YOU BECOME VIP AND PAY A MONTHLY FEE- OMG... ROBOTS ARE THERE TO SERVE YOU IF YOU HAVE PROBLEMS- NOT! AVOID THIS COMPANY AND BUY CLOSE IF NOT THE SAME ITEM ON AMAZON WHERE YOU WONT GET THE RUN AROUND.
4. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Adore Me
Hello Karen,
Thanks for the review.
I want to extend my sincere apologies for the frustration and disappointment you encountered during your recent interaction with our customer care team. Your feedback is incredibly important to us, and we are actively addressing this issue internally to ensure a better experience moving forward.
Feel free to let us know by email if you need help with anything else. We're always happy to assist.
Best wishes,
Adore Me
help@adoreme.com
Horrible experience-fake company
Horrible experience this place is a scam, they charged my credit card and then never shipped the item and will not credit my account. DO NOT ORDER FROM THEM!!! they are not real. They keep saying they can't credit the order because it's in shipping then they send me emails sorry for the delay in shipping because they are backed up, well which is it?? They are a bunch of lying assholes.
18. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Adore Me
Hi Chris,
Thank you for the review!
We are sorry to see you have a negative opinion related to Adore Me.
We've recently experienced a spike in demand, which has unfortunately led to longer processing times. However, we are working diligently to ship out your order as quickly as possible. We know how much you're counting on us to get this right.
Let us know if you have any questions! We're always happy to help.
Best wishes,
Adore Me
help@adoreme.com
Order cancelled with no explanation
Placed my first order and signed up for VIP membership. The next day I get a notification that my order has been cancelled. No explanation as to why. Just cancelled. No point in ordering and having a membership if my order just gets cancelled out of the blue.
18. Februar 2025
Bewertung ohne vorherige Einladung
No envían mi compra
Hice una compra hace 10 días y me dieron una guía donde todavía no depositan mi compra! No me contestan el correo y no hay actualización.
PEDIDO #8973
6. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Adore Me
Hello Paola,
Thank you for reviewing us. We are very sorry for any inconvenience caused.
We will get back to you immediately once we may provide a resolution for you.
We kindly ask for your patience this time.
Thank you very much!
Best regards,
Adore Me,
help@adoreme.com
Decent products, awful customer support
This review is more geared toward the customer (dis)service provided by this company, and less so on the products. For the one order I actually had completed by them, the lingerie I ordered actually seemed to be good quality for a decent price. It fit my girlfriend well, and according to her was pretty comfy.
That being said, I could not have been more disappointed with my second order. As of this writing, it has been 16 days and the order still has not finished processing. I reached out to support multiple times. Initially I was told that processing times were tripled, and that they were working to get my order shipped, and gave me $5 in store credit. That's fine, although this was already 10 days past my order date. Even if processing times were tripled, that would only take 6 days given their quoted typical processing time of 1-2 days. Either way, I let it rest.
6 days later the order was still processing. At this point I no longer wanted the items I had ordered, and reached out to support to cancel my order. They told me it could not be cancelled. I said I no longer wanted the items. They said we cannot escalate this issue. They told me I could return the items after I received the order. Here's the kicker: they charge a restock fee for returned items.
At this point, I've accepted this is a dishonest company with bad support and terrible logistics. Researching the issue, I've found other customers have had the same experiences I've had, going back a decade. With a clear track record of issues, and now having experienced them myself, I would never recommend Adore Me to anyone else. The products are good, but the gamble is not worth it. Take your money to a brick and mortar store that might actually fulfill their promises.
31. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Adore Me
Hello Kevin,
Thank you for taking the time to review us!
We are very sorry to hear your experience with Adore Me was less than perfect.
Your satisfaction is of the utmost importance to us, and we are grateful for the opportunity to learn from your feedback and make the necessary improvements.
As per the overall issue, please contact us and we'd gladly waive the restocking fee for your return.
Feel free to let us know by email if you need help with anything else. We're always happy to assist!
Best wishes,
Adore Me
help@adoreme.com (mailto:help@adoreme.com)
So funktioniert Trustpilot
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