It was ok. I had to call customer service regarding changing my address and it was a bit frustrating because they couldn’t simply change the address on their end. They had to cancel the order and I ha... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Return and refund process is monotonous tedious and slow. Days and weeks after the receipt of your goods I still have not received a refund. A bunch of meaningless emails and no action. Worst I have... Mehr ansehen
I have been purchasing all of my lingerie exclusively from AdoreMe since 2013. The sizing, fit, and quality of their bras, panties, and lingerie is amazing. I've had many of their pieces for yea... Mehr ansehen
Overall the clothes fit properly and will suit my purpose. I had no issues with the order or shipping process. The larger orders I purchased arrived in two weeks while the smaller, single-item purchas... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Adore Me is an online subscription-based lingerie boutique, selling high-quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and sleepwear from XS-6XL, these gorgeous styles are rocking the intimates industry. Our Story: http://www.adoreme.com/our_story.html How The Membership Works: http://www.adoreme.com/how_it_works Questions, comments? We want to hear from you! Live chat on site 1-800-433-2367 (8:30-8:30 M-S EST) www.adoreme.com
Kontaktinformationen
Vereinigte Staaten
- 1 (800) 433-2367
- adoreme.com
3,8
Gut
13.920 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 59 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Quisiera saber sobre mi pedido #7910 ya…
Quisiera saber sobre mi pedido #7910 ya que ya llevo 3 semanas y aún no tengo Ninguna actualización sobre mi pedido por favor no sé si caí en una estafa oh solo no tienen la capacidad profesional para atender a sus clientes por favor atiendan.
2. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Adore Me
Hello Alejandra,
Thank you for reviewing us. We are very sorry for any inconvenience this situation might have caused you.
Rest assured that we are following the feedback that we receive and we do intend to act on it as soon as possible.
Therefore, I would like you to know that your concern has been acknowledged and raised to our higher team and we will get back to you immediately once we may provide a resolution for you. We kindly ask for your patience this time.
Thank you very much!
Best regards,
Adore Me,
help@adoreme.com
I placed my order on January 26th with…
I placed my order on January 26th with intention of getting it today. It was expected to get here January 30th-February 5th at first, but the 5th rolled around and I still hadn’t received it. So I emailed customer service that day
No response for a good bit and then emailed again and tried to call Feb. 11th and still no response.
14. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Adore Me
Hi Riley
Thank you for reviewing us!
We are very sorry that your order took too long to be delivered.
We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially since this is not the kind of service that we aim for.
However, please note that we only provide an estimated delivery date for orders.
Even though we do our best to ensure that we provide 1-2 business day processing time and 5 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help.
Our customer service is available to answer any questions you may have.
Kind regards,
help@adoreme.com
If I can give them a 0 I would
If I can give them a 0 I would! I placed an order on 2/4 and their website guaranteed delivery by 2/14. Today i received the 3rd email from them "apologizing"that the order hasn't even been processed yet let alone shipped, however, they definitely charged my account! I will never ever buy from them again.
4. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Adore Me
Hi Adelina,
Thank you for the review! We are sorry to see you have a negative opinion related to Adore Me.
Your satisfaction is of the utmost importance to us, and we are grateful for the opportunity to learn from your feedback and make the necessary improvements.
Rest assured that we are following the feedback that we are receiving and we do intend to act on it as soon as possible.
Therefore, your review has been forwarded to the relevant teams to be reviewed and taken into consideration.
If there is anything that we can assist you with at this time, please email us. Our customer service is available to help you with any issues you may have.
Kind regards,
Adore Me
help@adoreme.com
This was the worst Valentine's Day…
This was the worst Valentine's Day possible thanks to Adore me. I ordered with plenty of time to receive my package before Valentine's Day. In fact I received a date no later than 2/11/25 and a UPS tracking number only to discover that my package is handed off to a shipper, then to UPS, then to my local post office. As of today my package is nowhere to be found, I opted for the full refund and awaited a manager to file a complaint with and was hung up on by Stephanie. This was the absolute worst experience with any retailer and I'll be letting anyone who will listen know the quality of service they'll receive.
14. Februar 2025
Bewertung ohne vorherige Einladung
This company has a terrible customer…
This company has a terrible customer service. I ordered something paying more for express processing and they would deliver before the date I needed. Then it wasn’t even shipped. Now it said it was shipped but there is no tracking number. I called them multiple times and after 30 minutes waiting they hung up on my face. I do not recommend this. I will be returning it and want my money back
Update: the delivery date was between the 8th and the 14th. Today is the 15th and I don’t even have a tracking code. I understand that sometimes things get delayed but I payed more for express processing. I also believe that they knew it wasn’t getting delivered on that date but they put it there anyway so people would get encouraged to buy thinking it would get before valentine’s day. Your answer was not useful nor clarifying. Also it was a bit deceiving
12. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Adore Me
Hi Thalita,
Thank you for the review! We are sorry to see you have a negative opinion related to Adore Me.
Your satisfaction is of the utmost importance to us, and we are grateful for the opportunity to learn from your feedback and make the necessary improvements.
- I've checked and see more updates were posted for your order in the meantime. You can access the information directly on your account.
We'll also keep working alongside our shipping partners to ensure your future orders are delivered within the timeframes promised and without an issue.
Let us know if you have any questions! We're always happy to help.
Best wishes,
Adore Me
help@adoreme.com
So beautiful and fun to wear
4. Februar 2025
Antwort von Adore Me
Hi Sunee,
Thank you for taking the time to review us!
We’re happy to hear you had a great experience with us. Hope we can impress you again and again!
Let us know if you have questions while you’re browsing the site!
Best wishes,
Scam? No Order and Nonexistent Customer Service
Beginning to wonder if I've been scammed. I ordered almost $200 from them on January 27 (it's now February 12) and all I've received since are automated emails claiming their warehouse is behind. And they basically slap you in the face each time by adding a little coupon so that you spend MORE money on their website.
Customer service won't return my emails requesting to cancel my order since the items I wanted were for a specific trip.
The odd part is they ran my card before confirming they had the items, which is something retailers these days DON'T do. Your card should never be fully charged until they can confirm inventory/the items are shipping—It should only be for 1 cent or never taken out of pending status. So as of right now, I'm out 200 bucks for items I'm not even sure existed in the first place.
I suggest finding these items from other sellers and websites because there's no guarantee you'll actually receive them.
UPDATE: They were all of a sudden able to respond once I left this review. They also claim they can’t cancel my order because “the option is not available in their system.” So they literally make it impossible to cancel an order and once again, they offered a coupon in hopes that I will spend more money with them.
To sum it up: I still don’t have my order and it looks like I’m going to have to fight to get my $200 back. This is a gross company that has zero desire to engage in proper customer service practices.
Take your money to a company who actually appreciates your business.
26. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Adore Me
Hello Sarah,
Thank you for your review, we really appreciate it
I understand your concern and your request to escalate this matter. At this time, we are actively working to process and ship your order as soon as possible. Due to the high demand, our team is experiencing some delays, but we’re fully committed to getting your order to you.
Please rest assured that we are doing everything we can to expedite the process.
We genuinely apologize for the inconvenience and appreciate your understanding.
Best,
Poor Order Processing Time
They advertise 1-2 days order processing times. I understand things can get delayed in busy times, but my issue is they make it difficult to cancel an order for a full refund if their delays impact your order. I paid for expedited shipping on my order. It took 22 days to deliver. They will not stop orders to refund. I will update my review because the product, when it does arrive, is really cute and true to size. Just plan ahead and don’t pay for expedited shipping.
30. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Adore Me
Hi Amber,
Thank you for reviewing us!
We are very sorry that your order took too long to be delivered.
We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially since this is not the kind of service that we aim for.
However, please note that we only provide an estimated delivery date for orders.
Even though we do our best to ensure that we provide 1-2 business day processing time and 5 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback, and I am going to forward yours to our management team to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help.
Our customer service is available to answer any questions you may have.
Kind regards,
help@adoreme.com
It was good but they gave me a 2x for…
It was good but they gave me a 2x for sum reason and i wish they gave me more brighter colors but other than that I like what i got
4. Februar 2025
Waited over a week and the box never…
Waited over a week and the box never shipped. Customer service just telling me to be patient and not offering any solutions. I’m never getting my box lol. And they are refusing to refund.
12. Februar 2025
Bewertung ohne vorherige Einladung
Poor customer service
I made my original purchase of a few items and was happy with my order. What I got upset with, was the $39.95 charge afterwards to be a VIP member. I had no idea I was going to be charged on my credit card again without my consent. I also would not have purchased my original items if I would have known I’d be charged later on. I have made two attempts to contact customer service via telephone, once sitting on hold for 52 minutes with nobody answering, I’ve sent an email, and tried to contact you via messenger with no response from any of them. To say I’m unhappy, is an understatement.
31. Januar 2025
Antwort von Adore Me
Hello Lana,
Thank you for your review, we are very sorry to hear this!
It seems like you may have selected the VIP membership option at checkout. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month.
Rest assured that we are following the feedback that we are receiving and we do intend to act on it as soon as possible. Therefore, your review has been forwarded to the relevant teams to be reviewed and taken into consideration.
We'll do our best to continuously improve the services and the products that we currently offer to accommodate our customer's needs and wants.
If there is anything that we can assist you with at this time, please email us.
Our customer service is available to help you with any issues you may have. Kind regards,
help@adoreme.com
Impeccable!
My experience was very nice! 😊 the updates that have been made to the app are wonderful. I fully love that one of my personal ideas was changed in the app. I had suggested that once you put items in your cart you should be able to click on them and it takes you back to the sale page and out of the cart. Personally I appreciate that my thoughts were heard and seen and something was done about it because it truly makes shopping on the app such a better and easier experience. As always the bras, underwear, pjs, and lingerie are always so comfortable and have impeccable details that most do not have any more other than lace. I personally prefer more silky and sexy undergarments and ADOREME definitely delivers 100%that!! so much better pricing than Victoria's secrete (even tho I know it’s like a sister brand for you, I think ) I always love receiving my new sets in the mail and my hubs may complain I spend to much money 🤣but at least he doesn’t have sh** to say when he sees me in my new lingerie! ❤️❤️❤️
4. Februar 2025
Antwort von Adore Me
Hi Sydney,
Thanks for the review!
We're happy to hear you had a great experience with us.
Hope we can impress you again and again!
XO,
Adore Me
help@adoreme.com
Realice un pedido en adoreme.mx hace…
Realice un pedido en adoreme.mx hace mas de una semana y todavía no envían mi pedido ni me dan razón de la tardanza
11. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Adore Me
Hi Samantha,
Thank you for your review! We're so sorry to hear that!
After initiating a more detailed investigation regarding your case, I was able to see that you're being assisted via email.
Thank you for your understanding, and we look forward to the chance to showcase our dedication to your satisfaction.
Please let us know if there is anything further we may do to help!
Best wishes,
Adore Me
help@adoreme.com
The stitching on the band of both bras…
The stitching on the band of both bras I purchased are very rough and is painful by the end of the day.
4. Februar 2025
Antwort von Adore Me
Hi Gina,
Thanks for taking the time to review us!
We always appreciate customers who let us know when things aren't right as this will surely help us improve our products and service.
I have already sent your feedback regarding the design of our bras to our Design Team to be reviewed and taken into consideration.
• We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com (http://adoreme.com/)
Please let us know by email or phone if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com
Ordering was easy!!
Ordering was easy!!! I was sad one of my choices didn’t fit and since it was on sale I couldn’t return it, but the other choice was perfect.
4. Februar 2025
Antwort von Adore Me
Hi Tiffany,
Thank you for taking the time to reach out to us.
We truly appreciate your feedback and it has really made my day so thank you for sharing it with us.
As ever, if there is anything we can do to help you, we are here for you and ready to help in any way we can.
Have an adorable day.
Best,
The customer service rep was great
The customer service rep was great. My issue is trying to exchange a set. But apparently your returns department has not processed my previous returns yet. Which is not the customers problem. So I have to wait until this is done to release my account. Hopefully you'll honor an extension if your department is still behind.
3. Februar 2025
Antwort von Adore Me
Hi June,
Thank you for the review!
We are sorry to see you have a negative opinion related to Adore Me.
Your satisfaction is of the utmost importance to us, and we are grateful for the opportunity to learn from your feedback and make the necessary improvements to the return process.
Let us know if you have any questions! We're always happy to help.
Best wishes,
Adore Me
help@adoreme.com
Extremely Disappointed - Never Ordering Again!
I ordered from Adore Me on February 1st, paying extra for priority shipping, but here I am over a week later with no updates on my order. The tracking shows the package is "with the carrier," but it’s nowhere to be found. I've reached out to customer service multiple times, and they have been absolutely unhelpful, offering no real answers or solutions. This is unacceptable!
I will never order from this company again and will be leaving bad reviews everywhere I can. If you're considering ordering, I highly recommend you think twice. Their shipping is a joke, and their customer service is worse.
10. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Adore Me
Hello Tyler,
Thank you for taking the time to review us!
We are very sorry to hear your experience with Adore Me was less than perfect.
We apologize for this situation; this isn't the experience we want you to have with us.
We provide the items to our carriers at our designated time, however sometimes with high volumes, they have certain delays.
We're working with them to avoid this issue and to prevent any inconvenience to our customers.
Therefore, your review has been forwarded to the relevant teams to be reviewed and taken into consideration.
If there is anything that we can assist you with at this time, please email us. Our customer service is available to help you with any issues you may have.
Kind regards,
Adore Me
help@adoreme.com
guía de rastreo falsa
me dan una guía en donde no aparece ningún movimiento, al parecer no es de fiar, mi pedido tiene 10 dias y no se nada
10. Februar 2025
Bewertung ohne vorherige Einladung
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