The customer service reps are always incredibly knowledgeable and helpful. If they don't know the answer, they will find it out and get back to you ASAP!
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Well Done! Kevin Mclver was great to talk with and getting the job going answering all the customer questions. The deliver was also great everything showed up on time with no damage (Large White Panel... Mehr ansehen
Great customer service! I received free samples prior to purchase which helped a lot... received samples a few days after request (which surprised me) and it definitely helped with choosing right mate... Mehr ansehen
I attempted to write a review on the site itself, but it would not allow me to do so. So, here I am. Customer Service: Kathy, you're a gem. Product Color and Availability A+ Product Quality was s... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Acoustical Solutions is the leading provider of acoustic panels, soundproofing, sound blocking and noise control solutions used in architectural and industrial applications throughout the world. We also offer commercial estimation services and installation services. Acoustical Solutions is unique because we have been solving customer problems since 1989. We focus on solving all types of acoustical problems from large scale construction projects to open office soundproofing problems to industrial projects requiring custom engineered enclosures. We offer the broadest range of products, and unlike our competitors, can provide turn-key solutions, including products, acoustical testing and installation. We have built our reputation based on providing excellent service to our customers. As your supplier, we warrant that our products will be free of manufacturer defects in workmanship and material. As such, we will replace defective products at our expense for up to one year after shipment. Our goal is to provide you the best value in the industry so that you become a loyal, long term customer of Acoustical Solutions. Our commitment to you is that we will deliver the best solution, the best customer service, at a competitive price.
Kontaktinformationen
2420 Grenoble Road, 23294, Richmond, Vereinigte Staaten
- 800-782-5742
- info@acousticalsolutions.com
- acousticalsolutions.com
Bittet Kunden um Bewertungen
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Antwortet meist innerhalb von 1 Woche
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From what began as a general internet…
From what began as a general internet search, Steven Steven Snider took our inquiry ad developed it into the product we needed. Very helpful and timely. Product quality is good. Very happy with what we received
Awesome results!!
Awesome results!! The 6 millimeter rubber underlay in an attic was just what the doctor ordered. I was concerned with impact noises going through the floor. During the construction process it was definitely loud, but after putting down the rubber underlay and LVP it is not noticeable. A couple of notes about install, this product is heavy, so having a plan especially if you are going up stairs is important, a stair dolly works well if you have good upper body strength. This product is hard to cut, if I need to do this again I will experiment with different types of cutters. I went through 45 blades in my utility knife, they dull quickly, not a big deal but good to know.
Nice panels, terrible hardware, difficult installation
The panels themselves and the fabrics were very nice. The installation process was very difficult and the hanging hardware was cheap and brittle and broke when we tried to install the panels.
After reading the reply from acoustic solutions, I’m even further disappointed with their assumption that we didn’t understand how to install the panels. The process is simple although cumbersome and we did our best to align the markers. The reality is that it requires excessive force to snap onto the pegs because the plastic receptors are very hard plastic and were made too snug to insert properly. Acoustic solutions should try installing their own product and provide better service.

Antwort von Acoustical Solutions
Happy with our results …
The material was just what we needed for the job couldn’t find anything better We were very happy with our choice
Outstanding PEPP panels
Outstanding P.E.P.P. panels were sent promptly in a well-packed manner and arrived unblemished. High quality panels at a reasonable price point. Thank you!
The customer service was excellent
The customer service was excellent, and the acoustics in my office has improved greatly. The installation was the best part…super easy!
Experienced and knowledgable staff
Experienced and knowledgable staff, notably Dave Watkinson, were readily available (many phone calls, emails and videos for product installation) to answer technical questions about use of mass loaded vinyl (MLV) for noise reduction in my home.
MLV muffled noise from PVC pipe rushing water to an acceptable level. The product was delivered in a timely manner. Customer service from start to finish was exceptional.
Customer service was great
Customer service was great, order arrived earlier than expected.
Excellent Customer Service
I needed to order a replacement fabric for panels my company purchased several years ago. I did not know much about the order that I needed to look up in order to get the rate fabric. I honestly didn’t know if Accoustical Solutions was the correct company. I called the number on the website, and fortunately, David Watkinson,answered and was incredibly helpful and kind. He kept asking me questions to try to find the account until he found it. He then worked with me to make sure the fabric was a match. His customer service was top-tier. I appreciated it and I will continue to use this company whatever I need to put Sound panels in my restaurants .
Acoustical Solutions support is excellent
Acoustical Solutions support is excellent. I recommend purchasing products from them then relying on their support.
James was very nice and worked with me…
James was very nice and worked with me in finding the right color for my client.
Great product and company!
Great product and company!
Fabric covered acoustic panels are well made, effective and look great in my home theater. Instead of using the included mounting clips, I used hot melt glue to hold a very strong hook and loop strip on the top edge of the rear of the panel. This attached easily to command strips attached to the wall for a removeable mount that could be easily re-positioned. Price was reasonable.
Also purchased roll of MLV that was very heavy but otherwise easy to handle. MLV was stapled to plywood panels, which were then wrapped with fabric before mounting acoustic panels referenced above. MLV is easily scuffed and needs to be covered for acceptable appearance. I didn't try paint, but suspect paint will not adhere well to the soft, flexible MLV.
Very satisfied with both the fabric covered acoustic panels and the MLV.
I appreciated the free shipping
I appreciated the free shipping! My order arrived promptly and was well-packaged. Installing the retractable door sweep was a challenge since I had to mortar a large channel in the bottom of the door. But I'm pleased with the end result, and unit required only minor adjustment of the knob once I rehung the door to my surround sound room. It works as advertised and I am totally pleased. Great product! Thank you.
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