Accessories for the Home Bewertungen 

Scam.
Would recommend buying from this company if you seek lies and frustrations.
We are about still waiting on a £525 refund and they seem reluctant to pay us despite us returning the bed side tables many week ago.
Final chance or shall we move this on to higher powers?

There are plenty of stylish home accessories available, and the prices feel fair for the quality received. My parcel arrived a few days later than first planned, but everything was well protected and exactly as described.

I’ve already left a review about this before, but the situation hasn't changed. They keep repeating the same line: 'It will arrive next week.' I have had to follow up two or three times each time just to get a generic email reply saying the exact same thing again. This is the third time they’ve stalled. Instead of giving me the runaround, they should just be honest about the delay. It feels like they are intentionally misleading and playing games with their customers. I will not stop following up until I get a straight answer and my order.
I wish I give this company zero star.

I am replying to your message below. First of all, you have never once offered me a refund. It is frustrating to see that you respond to public reviews so quickly, yet you ignore my emails.
​This is now the fourth time you have promised that it will be shipped 'next week,' and I truly hope that this time it will actually be next week. It is essential that I receive my item. Please ensure that you ship it out by next week without any further delays.

I placed my order on 30april and haven’t heard anything since. I’ve tried emailing and calling but no answer. I called before placing the order to see how long delivery would be and was told 2-3 weeks. I see that you are most likely to get a reply by writing on here, so fingers crossed!
Order id LVWCQHUWU.

I haven’t heard from you, my order is for over £1000! That’s a lot of money to spend and not receive the products! Please can you be honest on when this will be delivered if at all.

Avoid if you don't want the hassle. Order placed back in mid march. You have to do all the chasing up with this mob. Told it's a supplier issue. Offered me a refund. Asked if theres an actual delivery date and heard nothing back. Asked for my refund, recieved an email saying it's been processed but money still not back in my account a month later. Last time I'm chasing them up for my money then I'll be taking this further. Absolute joke businesses operate this way.

Do not buy from this company. Having placed an order in May, the money has left my account and it was impossible to get hold of anyone to get an update on when/ if the order will ever come. Don’t email - she never responds. Phone is best but be prepared for a barrage of excuses. I have since cancelled the order and sam the owner of the business is telling me lies about being unable to process the refund through PayPal, there is no paper trail to confirm the items are cancelled, she said she’d transfer the money to me last night. Surprise - no payment came through. I’m expecting fresh excuses today. She’s marketing good brands at slightly less than you’d find them elsewhere to get business and then doesn’t deliver and doesn’t pay refunds.

I just wish I'd seen a review for this company before I had placed my order as I wouldn't have bought anything from them.

Sam has responded to my original review below. But this is far from resolved and like others on this platform, I will take it to court if the payment is not refunded.

Delivery took a little longer than originally expected, which was slightly frustrating. However, the communication was polite and helpful throughout, and the product itself was satisfactory once it arrived.

Well, finally my patience has run out! I ordered some garden furniture at the beginning of April and sadly paid in full.
I have been given false promises over and over again..
Allegedly Sam’s order got missed by her supplier and then no further stock expected.
I, the customer have had very little feedback unless I tirelessly chased it..
The refund was processed 3 weeks ago, with the promise it would be with me 5_7 working days….. still no sign…..and no communication from Sam (the owner).
I am now concerned that I won’t see my money!
I urge anyone thinking of using this company….don’t. An amateur set up in my opinion and someone who is totally out of her depth.
Certainly don’t put the customer first. Appalling communication. Actually tell lies..
Think very hard before sending your money before receiving any product.
A very disillusioned ( never to be again) customer

Wonderful, if you are prepared to wait at least 2 months. I ordered two dining chairs, and when they eventually came i did love them so I ordered another 2, by this time knowing what the service is like. The reason why I ended up ordering 4 chairs from this company is the chairs were a good £80 cheaper than the same chairs in nkuku and John Lewis. And anywhere else.
But !!! the customer must realise the payoff: you get a receipt and that’s it. 6 weeks go by and you’ve had nothing else to even say they’re working on it. If you enquire as to when you might expect delivery, you’ll be lucky to get a reply.

So with customer service expectations high these days - and the technology around to surely automate notifications, I know it’s a family business (?) but surely they should be able to have more contact with their customers than this!
And also - set their expectations- don’t just say it might be sent within 5 daysa of ordering.
At least 6 weeks I’ve waited -twice!
But the chairs are worth it.
Ps : am still waiting for the other 2 chairs

Ordered something from them months ago. They keep telling me it will be delivered and then nothing. They have now gone quiet and are not replying to emails. Posting this in the hope I may get a response or at least my money back. An update / they’ve now cancelled my order and the money is to be refunded. As yet no money.

Awful company, avoid at all costs. They have taken payment from me for an item and two weeks since purchase, I still have no indication of any sort of delivery timeline. They have ignored requests for info and two requests to cancel/refund. Just not worth the slightly cheaper price.

Would not recommend.
The items ordered we ordered were not delivered. We requested a refund which we did not receive.
We were unable to contact them on the telephone, messages left but no return call from them. We emailed them and were told we would get a refund which never came. We have since been refunded by PayPal as we opened a dispute.
Avoid this company.

I placed an order with Accessories for the Home in March for a dining table which was due back in stock in April. There is still no sign of the table in late June.
The company has not reached out at all and not provided any updates off their own back.
There are many reviews about the poor communication, so I was initially relieved when Sam responded to my queries in May, but it has only been to palm me off with vague reassurances of "in the next week or so".
The website now says the table is not available until late August and Sam is no longer responding to emails.

This continues to be a very long and frustrating experience, so I most certainly do not recommend Accessories for the Home.

In fact, it's starting to feel like a scam - I have lost all confidence that the table will ever arrive and I'm now worried that it's going to be a battle to get my money back.

*Edited to add*
Had no further communication from Accessories for the Home and refund has not been processed as promised below. They are now in breach of the Consumer Rights Act 2015. I'm now going through PayPal, and they have also received no response.
Please take heed and avoid this law breaking company with no regard for customers or customer service.

After waiting for 9weeks, I still have no idea what’s happening with my order.
Despite calling numerous times, I was once again given false information. I was told that my cabinet would be dispatched this week, on Monday or Tuesday, but that never happened. I was also promised that I would receive an update about my order, but that didn’t happen either.
The lack of communication and broken promises have been extremely frustrating. Customers deserve honest updates, especially after such a long wait.
Last few days I called several times, but no one answers the phone or it goes straight to voicemail. I’ve also sent two emails over the past nine days and haven’t received a single response. It feels like none of my concerns are being taken seriously.
I would strongly advise others not to order from this company. You’ll likely be left waiting indefinitely for an item that never arrives. They were quick to take my money but have shown no courtesy or professionalism by keeping me informed about my order.
I’ve completely run out of patience and will now be requesting a full refund. At this point, I’m left wondering how long that will take as well.

Once customer service got involved properly everything was ok.

I have waited to calm down before I composed my review. Sadly after being lied to on numerous occasions over many weeks, I cancelled my order on week 9. Being aware that deliveries could take up to 4 weeks I telephoned to confirm a date before I placed my order. Much to my surprise my cabinet was in stock and would take 2 weeks. This did not happen and 8 weeks of phone calls and constantly being told delivery would be the following week I cancelled. Such a shame. This companies furniture comes from abroad but they seem to feel it is ok to take customers money (£900 in my case) and have no concrete delivery plans. Very stressful for customers and no doubt for themselves. In a day and age of digital online shopping (where we no longer have a choice) this company just do not seem to care. Such a shame as Nordic furniture is different and very well made. Of course I was lied to again after requesting my refund but I did receive it in the end.

I placed an order with Accessories for the Home at the end of April and received confirmation that payment had been accepted immediately. Unfortunately, that was the last proactive communication I received.

After waiting weeks without any updates, I had to repeatedly chase the company for information. I sent several emails before eventually receiving a response apologising for the lack of communication and promising that my order would be shipped the following week. When that didn’t happen, I was again forced to contact them, only to be told they were expecting stock and that delivery would be arranged for a Friday to suit my availability.

Despite these assurances, I once again received no communication and no delivery booking. By this stage I had spent over a month chasing what should have been a straightforward order, with every update only coming after I contacted them first.

I am a business owner myself, so I understand that delays happen and I genuinely did not want to leave a negative review. I appreciate that things can go wrong, but good customer service is about keeping customers informed and delivering on the promises you make. Unfortunately, after repeated delays, broken promises and a complete lack of communication, I have been left with no choice but to share my experience.

At the time of writing, I still have not received my order and I am once again waiting for a response. Customers should not have to constantly chase a company for basic updates on an order that has already been paid for.

Based on my experience, I cannot recommend Accessories for the Home. Reliability and customer service have been extremely disappointing.

I cannot make my mind up about this company. They are either a victim of their own success and cannot cope with the amount of online orders or they have other major problems. I waited 6 weeks for my item before making a 40 mile round trip visit the shop on a Saturday. Unfortunately it was only a young lad in so no point in having a go at him but he did take a message to get the owner to ring me which never materialised. Waited another two weeks and rang them. Given the usual story of having problems with supplier but they would look into it and ring me back. Guess what! no call back. Was planning another trip to shop when I get an email out of the blue saying my order was being processed so I decided to postpone trip and got my item about a week later which I am really happy with and a great price. Its a shame really that a lot of the reviews are so negative on here (I wished I had read them first) as it seems a bona fida business but they cant get the customer service right. All we ask for is a good communication channel and we will be prepared to wait. My order took about 11 weeks in total.

I ordered two coffee tables on 29th March and I am still waiting- I have no idea if they will turn up. Their website says they would be in touch if delivery was going to be more than 6 weeks but I heard nothing. I have managed to speak with them twice- each time was given assurances they were due imminently but still no sign. Emails and voicemails have gone unanswered and haven’t been able to speak to anyone recently to request a refund. Next step is credit card chargeback unfortunately

I ordered a chair and the website indicated 4 weeks for delivery. I received no communication from the company so rang to chase.after 4 weeks. I was told it would be on a pallet the following week. Again there was no communication and another week had gone by without delivery. This happened on 3 occasions having to chase and feeling like I was being fobbed off. I had enough in the end so cancelled my order and a refund was agreed. After two weeks inclusive of 10 working days no monies had been returned. I called again and was told this would be looked into and they would call me back. I also requested my money back the same day and the lady said she would do this by bank transfer. Neither the phone call nor monies were forthcoming. I then wrote a firm email informing that I would be starting a chargeback through my credit card. The day after my email a pending refund was showing on my credit card. This all happened over a period of 2 months from the date of order. It has been a very disappointing and stressful experience and I am having to start again ordering from another company.