Accessories for the Home Bewertungen 

Really bad customer services - not great with pre-sale and really poor post-sale service.
Initially the Items arrived too late to use, and to help them out I sent the items back and paid the overnight courier myself, and it was agreed I'd be fully refunded for this.

I then spent weeks constantly chasing for a refund, which eventually after weeks they paid, but not the overnight courier cost, which weeks later - and many calls & e-mails - I've still not received.

I did eventually speak with someone called Sam who said she had more important things going on, but promised to pay, but still weeks later she has not.

I am sure they are lovely people, but their online Customer Services is terrible. A real shame!

We ordered a cabinet for more than a thousand pounds on 19th April and STILL haven’t received it.

Excuse after excuse like everyone else but no goods. Promises of next week, then the week after etc etc. This company has no grip on their finances and has royally messed which has led, I believe, to not having enough money available to place our order with the supplier.

The worse purchase decision I have ever made. Avoid at all costs. I’ve been kind, I’ve been understanding and my patience has now run out.

Update to previous review. Still no refund despite emailing details on 13 July. No acknowledgment of that email. No response to chasing email on 16 July. Given the lack of response I can only conclude there is no intention to provide the goods ordered or refund the money paid. This is the only channel of communication which seems to generate any response. As such, it seems appropriate to use it to say that unless the refund is received in the next 7 days (which is generous given the delay to date) the next step will have to be moving to more formal legal action.

The only reason I’ve left 1 star is because zero stars is not an option. Avoid this company at all costs. I gave them 3 months to sort my delivery, the lady on the phone is very pleasant and will assure you that your item is definitely coming in next week and that you’re the priority, sadly the truth is quite the opposite. Had to get PayPal involved to claim my full refund as funnily enough A4TH weren’t exactly forthcoming with my refund either. Dreadful company, they shouldn’t be allowed to trade.

We ordered two Narwana Leather and Iron Bar Chairs on 27th May 2026 when the delivery time was given as 4-6 weeks. It is now eight and a half weeks later and no news. I'm hoping this report will result in some communication. Despite many phone calls and emails (no replies), the only contact was a call on 7th July to say they would ring the following week. Still no news two and a half weeks later. This is very concerning, since we paid three months ago.
Customer communications are non-existent, so getting returns and refunds, if necessary, would be difficult. This is all very concerning.
Many thanks for your reply below. We look forward to hearing details of despatch and delivery. 👍

I don’t know if this is just a terribly run business or a scam. I ordered a table 10 weeks ago. No update for them but the website did say it could be 2-4 weeks so I was patient. Nothing. I then chased up several times. Eventually Samantha replied with what seems to be a stock response about stock issues, it would be on its it way in a week or so. Lol. Still no sign. I requested a full refund a few days ago and no response. The laughable thing is that the table that they clearly can’t supply (amongst a number of other things based on these reviews) is still available to order on their website. Trading Standards might be interested in these practices and will be my next avenue if I don’t receive a full refund this week. I am all for small business but if you cannot fulfil orders, you should not be advertising those products on your website as available and then giving no delivery date. A read of the consumer rights act would be advised.

Terrible experience. No communication, no product, kept on chasing & eventually I asked for my money back after nearly 2 months. Still no refund. Complete scammers.

Still waiting for my order after nearly 2 months, have emailed and left voicemails but there is no response. Really frustrating with the lack of communication.
Order no. TCKTUESQH , Nesari Rattan Hanging Chair.
This item was for a special event coming up but am left waiting and wondering if it will ever arrive.
Terrible customer service.

An update to my review of the 7th July. In spite of repeated follow I have still not received my refund (£2149.85). I was told it would take 5 to 7 days to process and it has now been 15. Five days ago Samantha promised to chase up but is now not responding to emails and the phone is not answered. I can only assume that either the company is in trouble or that they are dishonest. I have now issued a claim via the County Court.

Update on my review (after reply from store in this review): After almost three months of calling weekly and repeatedly being told the items would be delivered “next week,” I finally decided to cancel the order.

I requested the cancellation through the store and PayPal. I was told over a week ago that the refund would be authorised, but this still hasn’t happened, and store owner has not responded to PayPal’s request for confirmation.

The whole experience has left me feeling completely disregarded as a customer. The lack of communication, accountability, and basic customer care has been incredibly disappointing and, frankly, disrespectful. After being patient for nearly three months, I expected at the very least clear communication and a prompt refund.

A terrible and frustrating experience from start to finish. I certainly won’t be ordering from this store again.

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Could give no stars if it was possible. Submited an order 7 weeks ago. The delivery window stated in their website was 2 - 4 week (HA HA) should have read about this store here before buying from them. Sent many emails asking for updates (NO REPLY). Called to the costumer service number from their website, a gentle woman keep telling me each week they are "a bit" behind with their deliveries but it will be send next week for sure. Have a guess? each week a need to call again. This week their landline is off "Welcome to voicemail" message when I call. Unsure if I should still expect my order to arrive one day or if I was scammed.

I ordered for 3 chairs on the 26th of April 2026 with order number BUVxxxxxx. Today is 22nd of July 2026 and i still don't have any delivery. Sent several emails and only received one response early June informing me that my procured items are still being processes.
It is evident that this company specialises in scramming innocent people. I have asked for a refund but no one has responded.

They claimed to have done a refund. Till date there has been no refund received. I told them to send me the refund receipt and till date they have not done so.

They claimed to have a refund on the 22nd of July. Today is 3rd of August and still no refund received.

WARNING TO ALL: DO NOT SHOP THROUGH THIS WEBSITE

I have already written one review to say I still hadn’t received my order. However was eventually told by Sam that the item would no longer arrive due to a “stock error”. I now I am two months into waiting for a £1500 refund which I keep being promised is “on its way”. Look at the reviews of this shop from the last month. It’s obvious this website is taking orders it cannot fulfil OR refund. We are taking legal action but don’t make the same mistake I did of thinking “oh well, it will take longer to arrive than from other places but at least it’s cheaper”. This shop has become a COMPLETE SCAM - even when Sam replies it’s only to lie about the process.

Further to my previous review on 19th June we still have no items delivered. We ordered these for our Spiritual Area at our church school.
I requested a refund on 24th June and still nothing.
A terrible company to deal with and I'm being ignored - avoid at all costs.

The armchair has quickly become everyone's favourite seat in the house. It's comfortable, sturdy, and the fabric feels durable enough for everyday use. Delivery was efficient and hassle-free.

Absolutely appalling service. I never write reviews but felt compelled to leave one here. Ordered an item in May that arrived two weeks late and broken. Requested a new item, kept being told it will be ready next week. Literally 4 times I have been told the same thing and have received no contact since. It's not easy to make me angry but it's genuinely utterly obscene how bad the service is.

The decorative mirrors I ordered have really brightened up the room. They matched the website photos perfectly and feel well made. Customer service answered my enquiry eventually, although it took slightly longer than expected.

Ordered a sofa - didn't arrive. They promised a refund which also did not appear despite chasing numerous times.

Ordered a table in January, still no sign by May, despite calling them for updates, so eventually asked for a refund. No word, so asked again 2 weeks later, then finally had to claim through PayPal as they still didn’t refund me. Finally got my refund via PayPal in July. Very disappointing, and so stressful as it was almost £500.

WARNING!
My wife placed an order late April 2026 for over £1,400. The item was never dispatched, and after weeks of chasing, the company acknowledged that it was not sent. Despite this, they have refused to provide a refund, even though they said they would.

My wife and I have spent considerable time trying to resolve the issue directly, but without success. I am forced to pursue the matter through other channels.

I would advise anyone considering ordering from them to proceed with extreme caution.

Placed 2 orders on 6th June to the value of almost £1200. Every time I get through to Sam by phone I’m given another set of excuses. She never sends me any information about my orders. I’ve now asked for both items to be cancelled and threatened legal action if I don’t get a refund by Monday 20th July. Worst experience I’ve ever had buying products online. Avoid this company like the plague.