Accessories for the Home Bewertungen 

Ordered over a month ago. Have chased them for a reply as to where my order is. There is no response. Now wondering if I have ordered from a scam website. Don’t waste your money and avoid this website.

I ordered a cupboard 5weeks ago that indicated 2-4 week delivery which still hasn’t arrived with no update of a delivery date.
I emailed last week, then spoke to a pleasant assistant in the shop this week who assured me ‘Sam’ would email me with an update- still nothing. Although they manage to send weekly promotional email.
I looked on Trust pilot to check the company existed and found this appears the only way of possibly getting a reply from the staff .

Order cancelled and refund confirmed on the 21st October. I still have NOT received the money back - emails go unanswered, calls don't connect. £412.50 out of pocket - totally unacceptable - happy to take the money but not then refund you back what you are owed!

I’m really happy with my purchase and overall experience. The company offered the best price I could find for a product that was quite hard to source elsewhere. Customer service was excellent – they responded quickly and helpfully to all my questions. My order arrived in under a week, well packaged and exactly as described. I wouldn’t hesitate to order from them again. Highly recommended!

Have I been scammed? Payment taken but no further communication. No response to emails and messages. It's only been just over a week but I would have expected some update and replies to my emails.

I wish I could give more stars but sadly can't. We ordered a chair 5 weeks ago. After several emails to which no response and a few calls to find out what is happening we got so fed up we cancelled with the company which they seemed quick to do. It would appear that the item hadn't even been ordered despite receiving a confirmation email. We knew the product was available as we went to the direct source. The item is now coming within 7 days. Customer communication is really important and we hope this company takes this on board and improves.

The reviews are accurate. This company sold me a shelf for £200 which I then found was out of stock. I’ve been chasing a refund for well over a month and still struggling to get a reply from them. All of their items are available elsewhere - AVOID

I'm really happy with the table I ordered - and at the end of the day, that's what matters the most! I would buy from this company again, for sure.

The only reason I've dropped a star is that the comms are a little slow; I have a feeling that they are busy and short-staffed. I can understand the long delivery times with goods being shipped from overseas. The good news is that they used a brilliant courier called SGK distribution, that offered me a choice of delivery day and 3hr slot, and the courier called when he was nearing the property. This is so much better than the stress of dealing with Evri (as you'll see from my other reviews!)

Doesn't seem that I can attach a picture here, but the table really is spot on, and was super easy to assemble.

Very helpful staff, who ensured delivery within agreed timeframe. Recommended!

Promised delivery of the ordered item this week and have chased a number of times as it hasn't arrived.
No one calls back with any information despite saying they will.
Getting to the stage that I'd like my money back but I'm not sure if they are organised enough to do that.
They only seem to be available 4 days a week on short hours so it's just hard work getting hold of anyone.
I won't be ordering from them again.

I placed an order and only afterwards was I told there would be a 2-3 week wait for delivery. I contacted them several times to cancel the order but they never responded. Having now finally received it, the item is faulty but again nobody will respond to let me know how I can return or replace

It's been 23 days (12 working days) since I placed an order for Nkuku chairs, though on the website it stated they deliver within 10 working days. No tracking link, meaning they were not even sent to a delivery company.
Poor communication (one response after several chasing) is very disappointing as well.

UPDATE: I have now received my order and altered rating accordingly. It took 4 weeks and poor communication, however, the item has arrived and I am very pleased. The quality of the chair and the price is excellent. This could be a very good company if customer service and communication was improved. This particular chair was a lot cheaper than the same sold in John Lewis.

Original review: It’s been 4 weeks since I ordered the Narwana Leather Dining Chair. I have heard nothing and there is no tracking available. I have emailed for an update, but also no response. What a disappointment.

Have ordered two candlesticks two weeks ago and they have not arrived, taken payment .I have emailed and phoned with no reply, they don’t keep you informed of orders , all I’ve received is a invoice when first ordered. Will be asking for refund if I can get through to them!

Yes the are delays with delivery, yes there is no easy way of tracking your order BUT your item will arrive and you are going to love it.
We’ve just had our display cabinet delivered and I must say it was worth waiting. And if you are being impatient you can always give Sam a call and she will check where your item is and when you can expect it.

Posted 27 July: Bought a cabinet which was shown as 3-4 weeks delivery. I know lead times can be variable so I phoned and was told delivery times were very good at the moment and more likely to be 3 weeks. They were helpful in sending me measurements and pictures of the item. However this was a big con. The item was delayed. When I contacted them by email to find out what had happened, I was ignored. When I eventually got hold of someone by phone, I was told there was a delay. They couldn't tell me how long. In the end the item arrived 8 weeks later. I wouldn't have had a problem with this if I had been kept informed. I was constantly chasing them for information, and repeatedly ignored when emailing. The last time I spoke to the manager, I was told they'd refund me 20% for the delay. But more than a month later, no refund. And no reply to my email when I asked about it. It's appalling that companies like this position themselves as premium but fail to offer premium service. I never asked for a refund and would have been fine if they apologised sincerely, empathised, and kept me informed of the delay. I had my eye on a few other items but unfortunately I will not shop with this company ever again on principle.

The replies to reviews from the owner are unacceptable. It doesn't matter how many orders you ship per week or how busy you are. Keeping customers informed who have paid is a crucial part of service.

My advice to customers: if you find an item you like, source it from elsewhere. I was happy with the product and realised later many other reputable suppliers offering the same.

Reply to owner 11 sept: As is always the case with companies like this, they have made no attempt to check their email or refund me as they promised. I don't see why I should be contacting you. I'm not on your pay roll. If you cared about keeping your customers happy, you should prioritise responding to emails rather than trying your save face on review platforms.

I ordered a very expensive piece of furniture on July 8th. I understand that it says 2-4 weeks for delivery but they have taken the money and there is no correspondence about when I will receive the item, nobody answers the phone or replies to messages. I would like a refund if I can't get information on delivery date but can't get that either!!!

Found the perfect piece of furniture at a very competitive price. Contacted customer services and was advised the unit was due in that week and so could arrange for delivery the following week.
Once purchased, the delivery company contacted me within a day or so to arrange delivery. Cabinet was delivered as arranged and on time.
Couldn’t be happier. Would not hesitate to order from Accessories for the Home again.

Great product. Great service and delivered promptly.
Very happy with my Dutch Bone Sideboard purchase.

I placed an order for 2 items in March 2025. Whilst I can understand the delays in delivery and will not comment on that, I have been contacting this company since the 1st of June regarding 2 missing legs - the furniture arrived incomplete, missing 2 legs, so I am unable to use and been waiting like this, with the furniture partially assembled, for a month and a half, waiting on an update on what happens next. I have received 2 emails from Samantha saying she will contact the supplier to sent the 2 legs straight to me and the other one saying she will chase them and ask them to send them ASAP. No update since the 24th of June and no legs.

I will not comment on the quality of the furniture, let’s just say it look better in pictures than in reality.
But I would have probably not had any issue with this if I could al least assembly it properly.

I don’t usually leave comments but this situation has been quite disruptive and I feel it requires documentation.