Optima Legal Bewertungen 9.250

Brilliant service from start to finish! Very easy to navigate the portal and very helpful when needing to contact via phone. Would recommend

Went smoothly apart from the .gov deed signing .. it failed after a lot of time taken getting regd ..so that was disappointing . Otherwise I’d have given 5 stars

Very easy to use online portal and staff were polite and handled questions well.

Great communication, regular emails and quick to respond to queries.

I recently used Optima Legal for my remortgage and I could be happier with service I received .From start to finish, the team was incredibly clear and straightforward in all their communication.
The online process was easy to follow, and they kept me well informed throughout.
Everything was handled professionally and efficiently.
Highly recommended!

Id strongly advise never to use this company. The communication is none existent. At a time when as a customer you might need support or direction, this company are severely lacking. I was given a case handler upon instructing Optima to support my house remortgaging. In over a month I have had no contact or communication from this case Handler Jess Colbourne (who I can only assume is an AI Bot).

I have never dealt with such an inept company. I have made a complaint and they haven't followed their own complaints policy of at least acknowledging the complaint within 48 hours.

They took weeks and lots of chasing to check my basic ID.. only to come back and tell me there was an issue checking a proof of address. An AI bot could have checked it within seconds.

The reasons why you might use a company like this can be stressful, these guys will pile on the stress. Also a shout out to Barclays Bank who instruct these cowboys to deal on their behalf. Sham e on Barclays.

Smooth process from start to finish. I could track exactly where my mortgage application was up to at any time. Very efficient and will definitely use again.

Instructions are clear from Optima , they managed to complete the mortage on the day that my old expired so I am pleased with that.

Fast and efficient way of getting a re mortgage

Great service, they are friendly.Everyting went smoothly and quickly regarding my remortgage. Thank you.

Amazing company, good communication, I had a few complications with name changes etc and they were so so good. We didn’t have much time to complete but we did it right on time! Highly recommend x

Ai upload documents was hard as few parts was not on the list to pick, like for address confirmation, a bank statement was not an option

Amazing from start to finish.

Good company to deal with helpful and always on the end of a phone when you get stuck Thank you

I am extremely dissatisfied with the service I have received regarding my remortgage application. The process has been significantly delayed, and as a result, my previous mortgage deal has ended before you completed the application. This has caused me to incur additional interest charges.

Throughout the process, communication has been very poor. I have repeatedly had to call for updates, as I was not proactively informed of progress or issues. Despite my mortgage term ending, the application still has not been completed, which is unacceptable.

The portal was very easy to use and my questions were answered promptly. All in all a dress dress experience and the tracker detailed what stage everything was at. Highly recommended

I found the portal easy to use. Also if I had a question the team were very helpful on the phone.

clear and streamlined process

I was advised by Barclays that they could supply a solicitor on my behalf for the transfer of my mortgage from my existing lender... I'm glad I decided to use there recommendation. Optima Legal did it extremely smoothly and the client portal made it so easy to navigate. I never actually spoke over the phone to my solicitor, as I missed a couple of calls. But honestly, It wasn't needed as the whole process was simple & straight forward and easily done online.

I had a very disappointing experience with this company. The process took far longer than it should have, particularly the ID checks and transfer of deeds, with no clear explanation for the delays.

Because of this, I missed the deadline for my previous mortgage and was moved onto a higher-interest flexible tariff, which has cost me financially. This situation could and should have been avoided.

Communication was especially poor. I called multiple times and was repeatedly told someone would call me back – this never happened. Email responses were also slow and unhelpful, making it very difficult to get any clarity on what was going on.

We were told that the trust of deeds was separate from the remortgage, and our broker confirmed this should not have caused delays, yet it clearly did. There was also no justification for why my photo ID was not checked earlier in the process.

Overall, I feel let down by the lack of efficiency and communication, and frustrated that I have been financially impacted as a result. I would not recommend based on this experience.