1Clean Services Bewertungen 17

TrustScore 4.5 von 5

4,4

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Unternehmensdetails

  1. Reinigungsservice
  2. Teppichreinigung
  3. Gebäudereinigung
  4. Allround-Handwerker
  5. Hausentrümpelung
  6. Entsorgungsunternehmen

Vom Unternehmen geschrieben

1Clean offer a wide range of services across Hampshire. Domestic and Commercial Cleaning Deep Cleans Builders Cleans End of Tenancy Cleans Handy Services House & Garden Clearance Licensed Waste Removal


Kontaktinformationen

4,4

Hervorragend

TrustScore 4.5 von 5

17 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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Bewertet mit 5 von 5 Sternen

Thorough job

Sandeep, Mags and Sats from One Clean were professional and friendly. They did a thorough clean in my brothers flat which had been neglected for some time and needed a lot of work. Well done and thank you.

16. August 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

The A team

I got a few quotes, I wanted someone to declutter and help me organise and a good clean, but most couldn't offer me that service and some only offering a few hours for a lot of money. 1Clean offered me what I wanted and more, they came for 3 days and Mags really got me working with making decisions, it was the look she gave me that made me laugh, but she never pressured me. The boys Sat and Sandeep did an amazing job in my kitchen, the cooker looked brand new, Sat totally cleaned my mattress and Sandeep was on his hands and knees transforming my stair carpet. There was 4 of us in my bedroom, they worked so well as a team and my bedroom had space for me to walk all the way round. So many bags of clothes and bric a brac went to charity and the team filled their van full every day.

They did an amazing job to my little one bed home. But they can only do so much, the rest is down to me and keeping it clutter free.

PS: expect a bit of hunting for things, they won't be where you put them down or where you usually store them and don't expect your favourite jam to be there, if it's out of date! it's a great opportunity for you to personally organise and rearrange, to make your life easier.

THANK YOU.
Heather*

29. September 2023
Bewertung ohne vorherige Einladung
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Antwort von 1Clean Services

Hello Heather, Thank you for the kind feedback. We are pleased to note that the team completed the work to your total satisfaction.

Bewertet mit 5 von 5 Sternen

Phoned three companies one being…

Phoned three companies one being 1Clean, they were so professional, they came out and assessed the work and provided me with a fact based quotation, which was £1500 cheaper than the others. The work they did at the property was amazing, what an eye for detail. Thanks guys once again.

28. August 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Professional, understanding and great communication

I approached 1clean to see if they could help to clean a family member's house as they could not be discharged from hospital until it was made safe. From start to finish, 1clean were professional in their approach and understanding of the nature of hoarding. The initial assessment was completed shortly after my enquiry and the work started the same week.
Communication throughout was excellent, they spoke with me about which items could be disposed of (or needed to be disposed of).
Once complete, the standard was excellent and I couldn't believe the difference. I would highly recommend 1Clean not just for the standard of their work but also the attentive and supportive nature of the staff.

21. August 2023
Bewertung ohne vorherige Einladung
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Antwort von 1Clean Services

Thank you for the kind feedback, it was a pleasure to be of service.

Bewertet mit 5 von 5 Sternen

Great service

Great service. The communication has been superb. I would highly recommend this company.

17. Juli 2023
Bewertung ohne vorherige Einladung
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Antwort von 1Clean Services

Thank you for the review and recommendation.

Bewertet mit 5 von 5 Sternen

Very pleased looks beautiful they work…

Very pleased looks beautiful they work hard &it's looks like new thank you ,so pleased I will be using you again &I've told lots of my friends

5. Juli 2023
Bewertung ohne vorherige Einladung
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Antwort von 1Clean Services

Thank you for the review, it was a pleasure to be of service.

Bewertet mit 1 von 5 Sternen

UNRELIABLE and OVERPRICED

UNRELIABLE: 1clean reneged on and cancelled an end of tenancy clean, with 2 days notice. This was despite a site visit and numerous phone calls confirming the cleaning date.
This has cost me hundreds of £££ in additional rent as I couldn't find another cleaner at 2 days notice, plus stress, plus hours of making calls to various cleaners.
OVERPRICED: 1clean quoted me £400 for a 3 bed flat. Getting quotes from several other cleaners, I was advised £300 - £330 is about right.
Overall: I wouldn't touch this company with a bargepole. They badly let me down when I was relying on them.

21. Juni 2023
Bewertung ohne vorherige Einladung
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Antwort von 1Clean Services

Many thanks for the review, for transparency it would be only right to reply to your review, so that the readers are provided with a full explanation from both prospectives.

We attended your address on the 16th June 2023 at 14:00 hours and completed the required cleaning assessment despite you remaining on the telephone and unavailable to discuss it.

At the end of the assessment you were provided with a quote of £400.00, which covered a full end of tenancy clean including the shampooing of two bedroom carpets, oven clean, fridge freezer clean and three bathrooms.

On Monday 19th June 2023 you called and stated that you would like to book the clean, you were informed during that call that you would need to make the required deposit payment of 50% during this phone call to secure the required booking, which you stated you would make on Tuesday 20th June 2023, unfortunately, for whatever reason this did not happen, we called your mobile and although it was answered nobody spoke or returned our call.

Our team then attempted to call you twice again without any success. During this time any availability slots that remain unbooked or unconfirmed are utilised for other customers.
On Wednesday 21st June 2023, you called and asked what was happening, you were informed by the team that you have still not paid the deposit as agreed and therefore other work has now been scheduled in its place. You didn't like what you were being told and stated "Can't you just do a rough or quick job of it". You then hungup on the call. During all our interactions with you you never stated that you felt our price was excessive considering the amount of work involved, perhaps if we were allowed the opportunity to speak to you properly during our assessment visit you would of been able to ask any questions that you needed to, so that you could understand how we reached the figure we quoted you.

At no point did we cancel or reneged on the required clean as this was not booked or confirmed in line with our terms and conditions that you were informed of during the conversations with you.

We always aim to exceed our customers expectations in everything we do and we are sorry that you feel that we have failed you.

We do hope that you have been able to engage an organisation that can deliver the end of tenancy clean that you require, in line with the properties needs.

Best wishes.





Bewertet mit 5 von 5 Sternen

Fantastic and caring service

1Clean were engaged to clear the flat of a recently deceased friend. He had clearly been mentally unwell and the flat was shockingly filthy and knee to waist deep in rubbish and the toilets were unbelievably filthy.
1Clean were kind and sensitive but disposed of all rubbish and unsalvageable furniture and cleaned the flat until is was immaculate and only requiring a coat of paint to finish the job.
I am so glad I managed to engage them it removed a lot of stress from an upsetting situation.
I can 100% recommend this service.

28. April 2023
Bewertung ohne vorherige Einladung
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Antwort von 1Clean Services

Many thanks for the review, it was a pleasure to be of service.
Thank you for choosing
1Clean Services

Bewertet mit 5 von 5 Sternen

Highly recommended

Sat at 1Clean has been a pleasure to deal with. The team has been professional, punctual and very easy to communicate with. They cleaned my patient's flat to a high standard and treated him with respect and kindness. Highly recommended

16. Februar 2023
Bewertung ohne vorherige Einladung
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Antwort von 1Clean Services

Thank you for the great feedback, it was a pleasure to be of service.

Bewertet mit 5 von 5 Sternen

Highly Recommend

Sat and his team have completely transformed the property we engaged their services for. We can not thank them enough for their hard work and help this week, going above and beyond to support my elderly parent and myself through an, at times, overwhelming few days.
Sat has a wealth of knowledge within the Care system and his advice and guidance have been invaluable.

18. November 2022
Bewertung ohne vorherige Einladung
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Antwort von 1Clean Services

Thank you for the kind review, it was a pleasure to be of service.

Bewertet mit 5 von 5 Sternen

Excellent Service

Sat and his team did an excellent job deep cleaning my client's flat. They really do understand the needs of clients with mental health needs / brain injury and communicated effectively with client.

2. September 2022
Bewertung ohne vorherige Einladung
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Antwort von 1Clean Services

Many thanks for the kind feedback, we do hope your client is safe and comfortable at home.

Bewertet mit 5 von 5 Sternen

I highly recommend this company

I highly recommend this company. They are extremely professional and very approachable. They have gone over and above what had to be done to give a deep clean to an elderly gentleman's house. He will now come home to a clean & organised house. They even reconfigured a downstairs room to accommodate a bed etc.

6. September 2022
Bewertung ohne vorherige Einladung
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Antwort von 1Clean Services

Thank you for the kind review and feedback, it has been a pleasure to be of service.

Bewertet mit 5 von 5 Sternen

A top class 5 star service

I was give the contact details for 1Clean Services by the hospital staff where my father was emitted. I called 1Clean and told them we needed a deep clean of my father's property so he could be safely discharged back home. I met up with Sat and the team at the property and after explaining what they could do the job was booked in very quick. The team carried out an excellent job and in a very quick time scale, they even cleared front and back gardens and repaired a down stair toilet. The hole team were very friendly, polite, and extremely professional. A big thank you to all the team. I would defiantly recommend 1Clean Services.

18. August 2022
Bewertung ohne vorherige Einladung
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Antwort von 1Clean Services

Hello Rob, thank you for your kind feedback, it was a pleasure to be of service, we do hope that Dad returns home soon. Please get in touch if you need any further assistance at all.

Bewertet mit 5 von 5 Sternen

1 Clean service provided a fantastic…

1 Clean service provided a fantastic service for two of my clients I was supporting. They deep cleaning, decluttered, disposed rubbish. They also provided handy man service -sorting out faulty lights, plumbed in new washing washing, disposed white goods
Above everything else their communication with the clients was excellent, they made both clients feel at ease despite their homes being so cluttered. They worked round the clients' s needs, managed the client 's anxiety very well. They communicated the progress well each step of the way. Both homes were transformed and both clients were very pleased with the work that was undertaken

29. Juli 2022
Bewertung ohne vorherige Einladung
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Antwort von 1Clean Services

Many thanks for the review and kind feedback. We firmly believe that it is essential that we achieve the very best outcomes possible regardless of the challenges that are present, we also recognise how important it is to support and engage with everyone involved in each and every deep clean. We look forward to being of service in the future.

Bewertet mit 5 von 5 Sternen

I urgently needed a cleaning company to…

I urgently needed a cleaning company to complete a deep clean job to facilitate a discharge from a short stay bed.Most cleaning companies did not have capacity to do the job until after 6 weeks to 2 month. Their prices were very expensive too. I contacted 1clean and within 24hours they visited the property and gave the family a quote. The whole job was completed within few days with a complete make over.They fitted new toilet, bath, etc. They fitted a key safe as well. I will highly recommend this company. They do a great job, their prices are good and they are very fast . The service user and his family were very happy with the service.

17. Juni 2022
Bewertung ohne vorherige Einladung
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Antwort von 1Clean Services

Thank you for the kind feedback and review, it was a pleasure to be of service.

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