1-800-PACK-RAT Bewertungen 1.415

First pod delivered with 10-foot open gash. Had replaced only to get charged again for delivery of expectable container. Dispatched scheduled three times for the delivery just to find out they had no idea where the container was for days bouncing around various parking lots, however, I could tell them as I had a tracking device in it. To top it all off upon pickup of container they swept out on my driveway packing peanuts everywhere.

At first, our experience was great. We had a pod delivered, filled it and had it put in storage until we make the move to our new house. We decided to get a second one. This time, the experience was horrible. Once again, we specifically stated we needed the pod as far over in our driveway to our neighbors house and near the doors near the grass by the fence. The female driver that came out to Marrero, LA around 1:30pm not only ignored these instructions, but when I pointed this out, she was rude as hell and refused to adjust the pod at all. My husband met with the manager to show on the security cameras the issue and essentially they didn't care. The driver who delivered was bragging about getting off early to go somewhere. No wonder she dropped it in the MIDDLE of our driveway so we can't even park in it - as I stated we needed to be able to do. Go with another company. This one is clearly garbage with incompetent people working here who can't follow directions. They want to charge you for a service, but do not fulfill it - yet the original driver who delivered had absolutely no issues the first time. The lady who came today only cared about dropping it INCORRECTLY and leaving. Save yourself the headache.

We recently scheduled a delivery with Pack Rat for 6/2/25 and received a confirmation email with that date. The container was for a client’s home renovation, and everything was planned around that delivery.

Unfortunately, Pack Rat made only one unsuccessful attempt to reach us by phone and never followed up. We later learned—without prior notice—that they were overbooked and wouldn’t be able to deliver until 6/4/25. In the context of a home remodel, where timing is critical, this last-minute change caused unnecessary delays and complications.

Their customer service was disappointing—uninterested and unhelpful. They offered a token $59 discount on the delivery fee but made no real effort to resolve the issue. Even worse, they couldn’t provide a delivery window for 6/4, leaving us uncertain about when—or if—the container would arrive.

If you're looking for reliable service and professional communication, I’d strongly recommend choosing another company.

If there was 0-star option, I'd select it. I haven't even gotten the container. Yet, I 've talked to 3 different people and got 3 different stories:<(. Yesterday, Rep 1 told me my container would be delivered toDAY. Today, Rep 2 said my container would be delivered between 11pm - 3am (which infers the container could be delivered TONIGHT (not today)…or the NEXT DAY. I asked fro an escalation and EVENTUALLY got Rep 3 – “the supervisor” who said the eta system was down and that my container would be delivered by 9pm. I asked her to call dispatch to ascertain (1) where I fell on the route, and (2) how many deliveries were already made. From there I could make my own loose eta estimations because I had movers on the clock awaiting the arrival of the container. She emphatically stated that she would NOT “BUG” the dispatch office with my request because she trusted what he said (the 9pm container drop off) and I’d just have to wait. I shared my safety concern – The packRATS require that I answer their 1 hour before arrival phone call and I MUST be present for the delivery. I advised that I did not find it normal business practice that they require single customers like myself to take a strange man’s call late in the evening and I have to meet this stranger (potentially in the dark) at my empty home. After some pressure of asking why I can’t leave in the notes how I wanted the container, she relented. Long story short, I was on THIS call – mostly holding for the supervisor for 2 hours to get nothing from people who were extremely condescending, unconcerned, and dismissive – sheesh! I would NEVER recommend this company for service, timeliness, transparency…or anything else. I requested a (higher) escalation call, which is supposed to happen within 24 hours. I'll keep you posted.

UPDATE: The supv to the supv called. I explained to her (as I did the others) that I had movers "on the clock" on standby awating the container. She states that 2 delivery trucks "alledgedly" broke down and my container would NOT be delivered until tomorrow. When I pressed for a specifc time window given they were not keeping the original commitment, she said between12 and 1. Let's see if this, in fact, happens tomorrow - stay tuned (smh).

UPDATE #2: The truck was delivered the next day. Let's see if they retreive it as promised. Hopefully, they'll keep their promise on the back end. Look for final update (hopefuly) tomorrow.

Nice initially to get the sale. I called the company for pickup and they told it would be 3 weeks before they could pickup the container, then another 10 days once it's picked up. Who can wait that long for their items? Please do not use this company if you want your items anytime soon. I've been moved for 2 weeks and still have to wait another 2 weeks to get my items. Save yourself this headache.

If it weren’t for the excellent customer service I received from the delivery driver I’d mark them as a 1-star. They have hidden costs everywhere and skirt them to avoid drawing attention to them. Was given one quote online (discount) but when I had them pickup the container they had a fee that wasn’t mentioned before and the pickup cost never shown. If they were more transparent in the billing and true cost I’d have rated them higher. Don’t do business with these shady individuals unless your willing to cut a blank check.

I hired packrat to move my belongings from Colorado to Arizona. As part of that process, they also included adding on the people to load and unload the pods during my initial phone call. The loaders were nice but did not take care of my belongings. Packrat has denied my claim of damages (including brand new furniture damaged). Packrat as a whole not taking responsibility for damage to items that were loaded by people as part of my agreement with you is not good business.
I would not recommend and would use another firm to move belongings if I had to do this over again.

Avoid at all costs and don't be lured in by the "cheaper" price. After coordinating drop off this week the driver left a 16' container with a large gash in the back wall in the middle of my driveway against my instructions. After calling them back to ask the container to be moved I was promised to be the "next stop" but after 3 different calls and people no one ever showed up. The next day I called and was promised to be the first stop to move the container, and once again no one showed up. To even speak to someone you will be put on hold over an hour, and after that they will do nothing for you or just lie to your face.

I was going to use Pack Rat but customer service is not there strong point. they jam unwanted products down your throat then when you call about it they transfer you and never pick up the phone. DO NOT USE THIS COMPANY UNLESS YOU WANT TO BE TOTALLY JERKED AROUND

Very difficult to schedule with them. Long wait times on hold. Website is a joke. One agent tells you one thing, like they can arrange a drop-off after 10am, then the next agent says “no, it has to be before 8am,” making it impossible to schedule helpers for loading and unloading. When you then need to book a long-distance move after a box is stored, they stick it to you on pricing to where it’s cheaper to have a moving company go unload the box at the depot and ship it.

They will tell you they are going to delivery the unit on this date and there is no responsibility to uphold their word. We received our unit 5 days later from the original date. We rented the pod because our home flooded in hurricane Helene. The pod was in our driveway for hurricane Milton and the roof of it flew off and dented our garage. We have to get a new garage door. They refused to take any responsibility or cover the damages because, no joke: it was an "act of god" that caused it. This is unacceptable for a company that claims to provide secure storage solutions. If you value your property, I strongly recommend looking elsewhere. There are plenty of other unit companies. Their lack of accountability is beyond disappointing. To make matters worse, they charged us to have the broken unit picked up and have a new one dropped off. We had to go in circles to get that refunded. Read their contract carefully—it's so broad it should be illegal. They disclaim all responsibility and accept zero liability for anything. Make sure you know what you're getting into.

I rented a storage unit from Pack Rat. It came with a pre-existing hole that was duct taped. It had rust on the inside where the unit had been leaking. All of my belongings were ruined and Pack Rat refuses to pay for my destroyed property due to their NEGLIGENCE.

The worst $10K we have ever spent. Do not trust them! Trust me, I wish I did My research, they will waste your money and destroy months of your preparation, and not lift a finger to help you.

They did not deliver as promised, and that forced me to pay their contractor, Hire A Helper for 4x as much work. This resulted in me doing the unloading myself, although I paid too much. The two companies refused to work together at all. Their is no partnership or follow through concerning their 3rd party vendors that they sell you.
1-800-Pack-Rats had confirmed for months that they would deliver two of my pods on a given date. I re confirmed this date three days a head of time.
They could not deliver as promised because the operations manager at my destination was on vacation the week prior to my move-in date. They were not prepared to make good.
Nobody informed me that they would not be able to follow through on their promise. We were dead in the water on moving day. I did everything in my power to make this process work. They left me stranded and no one at the company would help.
The Ops guy told me ad nauseam about their policy that he needed to confirm the delivery. However, that was not a part of the process that the sales or support team handled.

Hire A Helper decided to send me FIVE helpers when I ordered two. They spent an hour there and left because 1-800-Pack-Rats would not be able to deliver. Hire A Helper denied my refund request because they paid five people. They sent me more than twice the requested helpers, and that is why they refused to refund me. Hire A Helper told me that they added people based on their schedules, but insisted that I would not pay more. This was not true. There was no recourse to discuss with either company.
There was no one beyond the first operator that I could speak to to resolve this. The only manager I got ahold of was the operations manager at Pack rats who proceeded to blame me for their policies that they did not follow. He refused to help.

I recently moved and rented a large POD and had Pack-Rat store container for about a month. In the process the POD was damaged in transit and leaked damaging the back portion of the POD. I paid for coverage up to $15,000 and when I filed my claim they only paid a very small portion, not even enough to have the damaged products hauled away. After sending a video of the rain pouring through the top of the unit and the damaged mattress, headboards and a few other items they denied my claim because I did not have proof of purchase. I will never use this company again.

All my stuff got wet resulting in a total loss of my belongings. They should make sure their containers are waterproof specifically if they are being used to store people's property. Please do not hire this services.

Do NOT trust this company. Promises all broken. Rude customer support. PODS are not going to be a week late and my wife is told “just get some provisions and you will be ok”
Do not pay this company!

I got a 16 ft container delivered to my house to put my golf cart in during hurricane season. It said it was 7 feet high and my Golf Cart is 6.7 feet high. However, it didn’t take into account a latch that’s too low for my cart .. not even pictured in their ads. Scraped the top of my roof.. Brand new street legal cart.. ugh 😣 Plus it’s not fully sealed… like water could easily get in. I’m super bummed and hope they refund me.

Every step of the way this company has made mistakes that have cost us either additional money or hardship. Every time I have been on the phone with them, they seem to have no idea what is going on. Here's the breakdown of our long-distance move:
-No-showed on the day of delivering the empty container - delivered a day later at 11pm, causing us to pay our apartments additional money for moving out a day late.
-5 days late picking up the full container after we left, resulting in parking tickets due to the container remaining in guest parking spots beyond the agreed-upon time. These spots are pay by the hour but the apt managers were nice enough to let us keep it there during the times I was told by Pack Rat.
-Still waiting for the delivery of our belongings and its already been two weeks PAST the agreed-upon delivery date (7 business days)! I've been on the phone with so many "resolution specialists" and "supervisors" that I have lost count. Each time they promise it will be coming on such and such time and date and each time some sort of issue comes up, such as: "it accidentally got switched to 'on hold' in our system" or "we ran out of drivers for the day" or "someone must have accidentally moved you off the schedule" or the best one "we don't actually know where your container is located, but we will get back to you very soon." And of course, no one actually gets back to you! All I can say is, if you value your belongings (and money) and want to see them in a timely fashion, go with another business. I don't see how they can remain profitable much longer. I am now working my new job living out of a suitcase and sleeping on an air mattress for weeks upon weeks. I won't be getting my paycheck on time either since my hiring documents are in my safe which is where?..the container which is lost in the void of incompetency!

DO NOT HIRE!!!!! We were customers of Red Rover and they bought their accounts. HORRIBLE I am fighting now yo get my containers that have been paid in FULL with email confirmation! I cannot wait to file a formal complaint with BBB

BELIEVE THESE REVIEWS!!...do not hire. Zero communication, horrible company practices, absolute abuse. Our two containers arrived locked, NOT by us, and the driver had no keys. Phone call to PR and we were told "buy a bolt cutter or hire a locksmith": the locksmith charge was $340 and PR offered $160 toward that charge.
Once empty, we phoned for pick up and they stated it would be TWO full weeks before they could come; effectively throwing us into another month of rental fee.
Do yourself a favor, moving is stressful enough. Don't add to the chaos by hiring this shiesty unscrupulous company.