Hannah Yeats

I am absolutely appalled by the lack of transparency and competence at Three. I did my due diligence and spoke to multiple employees - both in-store and online - to confirm my contract was fully paid off before switching providers. They all assured me I had nothing left to pay.
Based on this, I moved to a new provider, only to discover a year later that Three has been taking money from my account every month. It turns out my device payment plan was separate and hadn't ended, yet not one agent mentioned this when I explicitly asked. Had I been told the truth, I never would have signed a new contract elsewhere.
When I recently tried to resolve this, the customer service was dismissive, unhelpful, and refused to listen to the fact that I was misinformed by their own team. This is the second time Three has pulled something like this on me. Avoid at all costs.

The comfiest and most flattering underwear I've worn! I've done multiple orders and won't buy anything else