I used a bitomat atm in the mall Sofia
I used a bitomat atm in the mall, central Sofia and did not receive my coins. I purchased 20k lev (€10,000) through 2 transactions as I believe it’s 10k lev max per transaction. I received no notification that there was anything amiss at the time. Just noticed they hadn’t arrived, so I contacted support. I was ran through a series of questions, ID, who I am where live how I came about the money etc. The KYC process as such. Fine as nothing to hide. So the days past I hoped this would be resolved but no. We got to the point where the staff decided they didn’t like my attitude and would no longer be corresponding. Not sure this is legal, but ok. I think bitomats fees for money in dispute are extremely predatory. Very much on the high end, €50/100 a day or something for what, holding my BTC? Guess the idea is that most people’s money would ‘all be gone in fees’ by the time any legal dispute was applied. I’m still within the limit to take action on this I believe, your predatory fees could be called into question in these circumstances I think I provided perfectly reasonable explanation and things that absolutely point to my story being de-facto. Including timestamped photos you already got sent, my real name in view on them, me standing beside a gambling machine with a large amount of cash, a jackpot amount of around the amount in question. Feels like a selective scam, you are a company not the law you don’t police yourself. If that money was actually suspicious it should have been going to authorities not eventually finding its way into your pockets. Shame.