Be careful what you say when enquiring…
Be careful what you say when enquiring about making a potential claim as they log it as an ‘incident’ even though you don’t make a claim. Although they say it doesn’t affect your no claims it does affect future quotes, which they don’t tell you, even though you don’t actually make a claim. Poor customer service.
27. November 2024
Bewertung ohne vorherige Einladung
Antwort von AXA UK Car and Home
Hi there,
I'm sorry to hear about the poor experience you've had regarding the potential claim you called about.
I've sent a request for further information from you to allow me to forward this to the relevant team for review.
Thanks in advance,
Gary
AXA Customer Service Team
