Impossible to get any help - ongoing issue!!
I am currently trying to obtain information regarding a refund that was declined by your bank. To resolve this, I simply require the ARN number so that my bank can investigate further.
So far, I have sent three emails and spoken with three different customer service representatives. Each time, I have been assured that the request would be passed to the finance team or that someone would follow up directly. Unfortunately, I have not received any follow-up communication or the information requested.
This experience has been extremely disappointing and does not reflect the level of service I would expect as a regular customer. I would appreciate a prompt resolution to this matter.
Antwort von Cotswold Outdoor
Hi Daniel,
We’re really sorry for the continued frustration this has caused.
We can see you’ve contacted us multiple times over the past few days, and we completely understand why this lack of follow-up has been disappointing. This isn’t the level of service we aim to provide, and we apologise for the delay in getting this resolved.
Your request for the ARN number has been passed to our finance team, and we are actively chasing this to ensure it’s provided to you as soon as possible.
We appreciate your patience and thank you for bearing with us while we work to resolve this.
Kind regards,
The Cotswold Outdoor Team
