MA

Maria

Griechenland

Bewertungen

Bewertung zu essilorluxottica.com


Bewertet mit 1 von 5 Sternen

Sending of wrong & cheaper product than what I ordered

I ordered sunglasses New Wayfarer Polarized from Rayban/Luxottica at Sedico Italy & sent me sunglasses with lenses No Polarized that cost lesser price. The Rayban's box had barcode, scan etiquette and info that the product has Polar Lenses but the sunglasses inside wasn't Polarized. Is like to buy a mobile phone, at the box to be the model that you paid and inside to has a different and cheaper model. When i came in contact for to replace they informed me that they don't have it when at their online shop looks Available. When i asked them "You sold me an unavailable product & you send me a wrong and cheaper sunglasses?", the answer was "We have problem to our Warehouse". About the other product that i ordered the pair of eyewear they sold it & accepted the money without the product to be Available when again at their online shop showed Available.

16. Oktober 2023
Bewertung ohne vorherige Einladung

Bewertung zu Ray-Ban


Bewertet mit 1 von 5 Sternen

Sale of Unavailable products & Sending wrong & cheaper product than what i ordered

I ordered sunglasses New Wayfarer Polarized from Rayban & sent me sunglasses with lenses No Polarized that cost lesser price. The Rayban's box had barcode, scan etiquette and info that the product has Polar Lenses but the sunglasses inside wasn't Polarized. Is like to buy a mobile phone, at the box to be the model that you paid and inside to has a different and cheaper model. When i came in contact for to replace they informed me that they don't have it when at their online shop looks Available. When i asked them "You sold me an unavailable product & you send me a wrong and cheaper sunglasses?", the answer was "We have problem to our Warehouse". About the other product that i ordered the pair of eyewear they sold it & accepted the money without the product to be Available when again at their online shop showed Available.

16. Oktober 2023
Bewertung ohne vorherige Einladung

Antwort von Ray-Ban

We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please send us your name, email address, order number(s) and any additional details to SGHSocialCSE@SunglassHut.com. Again, we apologize for the inconvenience and look forward to hearing from you soon.