Anon

The staff have real expertise and are helpful every time. It’s also the same staff that have been working there for a while which has definitely increased my trust in their expertise.

Good quality product but the custom measurements didn’t come exactly to my specifications which was slightly annoying but not too bad.

I also had a bit of trouble getting a refund for my initial non-custom purchase but after emailing this was quickly sorted out.

Having said all that I would buy from here again and I would recommend to others.

Had a lot of issues with the agent at the Sydenham office. Throughout our purchase process there was a lack of transparency, a lack of ownership of mistakes made on her part or by her vendors (more often gaslighting us and painting us as the ones in the wrong), and a complete breakdown in communication throughout price negotiations and when there were issues further up the chain. The former of these actually led us to pull our offer and so the vendors ended up with a lower price.

It felt as though a lot of the issues we faced might have been caught earlier had there been more transparency and responsibility on her part. I hope she learns from the mistakes made here to avoid a similar experience with other potential buyers.