Dave

Purchased a GMT Ocean Series (new Feb 2026) on 14th Feb, watch came next day in post. Noticed straight away Bezel pip doesn't align and when turning the bezel the bezel bounces up and down loosely and rattling as if it's about to just fall off. I wrote an email Sat 15th to Cestrian but no reply. On Sunday i decided to inspect the watch under closer eye and found scratches on the side casing and hazing where the watch hasn't been finished and polished properly so i sent Cestrian another email Sun 16th and still no reply. I looked on their website and it said their hours of business Mon - Fri so i thought i'd wait till Monday morning for a reply to my emails. Still no reply to emails so i rang the number on Cestrian website and it comes up on the phone as WatchNation. The guy on the other end of the phone was rude and kept talking over me when i tried to explain the situation to him over the phone, when I mentioned to him that he didn't let me finish explaining he hung up the phone on me.

I shall go through Paypal for my refund.

Update 25/02/2026 Got a full refund as promised by the owner but i won't deal with/purchase or recommend this company again due to their awful customer services on the phone.

Purchased a Duronic double hotplate two months ago and used it once to twice a week and cleaned it after every use but it started rusting, corroding and lumps flaking off in this time. Contacted Duronic but very slow to reply, Managed to get a full refund from the retailer to which i purchased it from well before i finally got a reply from Duronic. Shan't be buying anything with their brand name on again.

Definitely not as good as they used to be with God knows who delivering their parcels in plain unsigned delivery vans and non-english speaking drivers. Returned a few electrical items from a hoover to a mini pc due to not working as should and you used to get a refund as soon as you posted it via royal mail and now you have to wait weeks for a refund.

The biggest thing i hate on Amazon nowadays is these Vine customer reviews where people are getting free products and leaving BS five star reviews, rarely will you find one that's true and when you yourself write an honest review they don't post it and send you an email stating it goes against their rules which is utter garbage. The whole review thing has always been susceptible for years but it's gotten a lot worse lately.
Amazon has gotten like Ebay with their cost cutting and cutting corners here and there to suit them.
I'd give them one star but i still buy now and again from Amazon as i closed my Ebay account due to Ebay making their sellers use Evri delivery. Might have to go back to using shops as a lot of online buying is getting worse with drivers stealing everything and taking photo's of your item outside your property then taking it away again.

I am switching energy supplier this week as i'm fed up paying rip-off prices on these daily standing charges for something i don't use all year round. A pound a day for gas/electric standing charge is £365 a year before I've used any energy and been emailed again to say it's all going up again after 2025 Christmas period. For ten months of the year i'm paying the energy company nearly £130 gas daily standing charge for nothing. I only use my gas in the colder months for the central heating but being charged this rip-off daily standing charge every day of the year. I used to be on direct debit with this lot but then they just kept exaggerating prices and taking silly amounts out of my bank so i stopped the direct debit after lock-down and said i would pay them on their website after i had submitted my own readings which i have for a few years now but their standing charges are getting beyond a joke over these last few years and i have had enough of being ripped off by this lot. I'm entitled to the Winter Warmer allowance but you don't benefit from it because they keep whacking the prices up.

Found another energy company via Uswitch that charges less per kw/h on both gas and electric and a lot less daily standing charges. I'm really looking forward to leaving and seeing my bills drop.

My update 20/12/25
Paid my final bill on the 16th and switched to my new energy company same day but today 20th December i received a bill from Eon for £1.17....Yes you read it properly £1.17 so i paid it as these rip-off companies will accumulate that small debt over time with interest and before you know it you'll have debt collectors at your door. After all the years with them you'd think they'd wave a poultry £1.17 after all the money they've had off of you over the years but not Eon here. Get yourselves a small sausage roll towards your Christmas do there E.on and choke on it.

2nd Update 02/01/2026

Another bill from Eon even though i sent them the final meter readings and paid my final bill before receiving another email on a later date asking for another payment of £1.17. They have now sent another email with another bill for a whole measly amount of just 52p yes you read it right, 52 pence.
IF YOU'VE GOT ANY SENSE DO NOT CHANGE TO THIS BUNCH OF ROBBING ********.

Pets at Home leave the link on the end of their chat service so i'm leaving a review for them.
Telephoned their grooming service yesterday as after registering online then having to reregister my dog afterwards with all his details their website crashed when trying to book a dog groom. I rang their High Wycombe store and booked an appointment to which they said they would send me a whatsapp message to verify. Message came through and also said i had to pay a deposit of £15 within two days or my booking would be terminated.
There was NO link to take me to a payment service to pay the £15 deposit so i went back online a day later (today) to try and log in and pay the deposit but nothing showing on my or my dogs account. I also had to reregister an account for myself when i went back onto Pets at Home website. I contacted the online chat with Melissa Roe stating there was no link anywhere to pay the deposit and all she typed back was 'Do you want the grooming services phone number'. I replied i will find another service to which she ended the chat straight away and left the link for Trustpilot.
What a rubbish service all round from Pets at Home and won't be recommending, using or buying anything from them in the future.

This is the second time in a few months Evri has messed up my delivery. Placed an order with Frasers on the 19th, Evri received my parcel on Wednesday 22nd Oct and were supposed to deliver it by Fri/Sat 24/25th Oct. I was told/promised my parcel would be delivered on Sunday 26th Oct but the parcel still never arrived.
Today is Monday 27th Oct and after emailing Evri all weekend regarding my parcel i get a late response saying ....."I can see that this hasn't moved any further on from yesterday. I'm going to escalate this now with the courier's manager to investigate what is happening with your parcel. I'll contact you again tomorrow morning with the latest update on your parcel".
So basically every time you contact Evri via email or through their awful chat-bot you get a response/reply each time saying you have to wait another day for an update. NOT GOOD ENOUGH.
I will never purchase from a business again that uses this useless lot, i might understand if it was Christmas period but it isn't and like i stated above this is not the first time with Evri.

I'd forgotten Frasers use that garbage service they call EVRI to deliver their items. Never again will i order from Frasers as the last time i ordered something it was delayed just like this new order i placed.
Certainly won't be using Frasers in the future for anything due to paying for a delivery service and not get anything received on the day they tell you it's supposed to arrive on. 0/5 stars.

I just can't fault Toyota Insurance in any way. This is my third year with them and each year the renewal has dropped in price without me having to contact anybody to haggle down the price or even have to bother going online to find a better deal.
I clicked on renewal every year online and paid the full amount (12 months) in one payment as it's cheaper and all done within 2-3 minutes. Couldn't be happier and they have never dropped the value down of the car on my policy so happy days all round.
Many thanks Toyota for such an easy, quick and pleasant transaction each year with you.

I purchased a watch on the 31st, said 4-5 days delivery and arrived today on the 10th so you do the maths. The tracking is non existent and their online Shop-App is even worse. Watch is an SD1953 and to be quite honest isn't worth the money i paid for it considering all the rave reviews on this watch. The lume isn't all that good and lasts a few minutes. The bezel doesn't quite line up and the cyclops is absolutely horrendous. I doubt i'll ever wear it so will stick it far away in the back of my watch collection.
OH! The customer service if you want to call it that is shockingly bad too. WILL NEVER BUY ANYTHING AGAIN FROM THIS LOT.

Join up and become a member which i did. Clearly states that Members get free delivery if you sign up and accept all the garbage they send on to you which is a given. After shopping i selected the boots i wanted and yes it came up under the price as FREE DELIVERY but when i went on to the next section i entered my full name and then address it then slapped on the EVRI delivery charge. I decided to click payment to go to the next window to see if delivery charge would come off but it didn't so i have cancelled the order.
Why bother to advertise something then go back on your word as you will end up with people like me that will leave you feedback here to warn others you are trying to con them with your sign ups.
I am always happy to shop around when companies do things like this, lost a customer here.

Update....Thanks for the reply Olivia but i went and ordered another pair of boots from Millets. As stated above you've lost a member/customer who has worn Regatta for years, now will be trying a different brand. Thanks.

The water supply is absolutely disgusting in my area and have told affinity this for years. It tastes horrible, It's rock hard and have had to buy water filters to save on throwing kettles out. They have also been overcharging me for years and i've now refused to pay my last bill and reported them to Offwat or Offcap or whoever it is. They fitted a meter outside the property about two years ago and it's buried under water where it's been leaking all this time. I use about 10ltr a day at most if that but affinity guesstimated my bill that i use 130ltr a day on average, WHY are you guessing my usage going by the average household usage if you've fitted a water meter?.
The problem also with affinity is when you call them to explain or complain about anything you get some wee female pen-pusher who starts fobbing you off with lies and excuses saying the water leak at your meter won't effect the water reading you are using, so if it doesn't effect the usage from the meter then why are you sending me bills with exaggerated guesstimates then?
They are worse than the energy companies for ripping people off.
Their service since i moved into my property twenty years ago has been on par with their water....absolutely bloody awful.

I don't like the fact that you leave an honest one star review on a company you recently dealt with then trustpilot sends you an email later on with the company asking your for all your details and reference numbers and if yo don't comply then trustpilot will take your review down. Why would i bother to write a review in the first place if it wasn't true???. Your a website where people can and should be able to leave one star to five star reviews without being later hassled by you or the company that gave awful or great service.
Either leave the reviews for others to see or don't bother asking people like myself through email to review that company, it's pretty plain and simple.
You get one star because you can't be trusted even though you have the word TRUST at the start of your name.

READ the 1 star reviews first before joining this bunch of lying cowboys. Never have i dealt with a company so useless in all my adult life.
They set me an installation date and never turned up at the said time but the installer rang me and said could he come later because he still had other jobs to do in another area. After being on the phone most of the day to this company they initially offered me the first six months free as a goodwill gesture but then upped it to a whole year to try and keep me as a new customer. When the installer finally turned up at the end of the day he couldn't install broadband as he wasn't allowed to use his ladder to get up the telegraph pole so they arranged for another installation date two weeks later using a cherry-picker. I was told that they would speak to the installation guys and make sure i was the first person to be seen at 12pm so i could go about my business along with my afternoon walk with my two dogs.
Today's the day of installation and nobody came at 12pm. Texted the installer at 12.05 with no reply. Rang the installer at 12.30pm and still no answer. Installer rang me around 1pm saying he was on other jobs and still had one more to go to and he'd be with me sometime after 2pm. I told him to not bother and sent Hey Broadband an email saying what had happened and to not contact me ever again and i would stay with my current supplier.
If you have any sense you will avoid this lot, not worth the hassle or stress sitting indoors for days waiting for them to turn up even if they offer you a free years broadband. Absolute Cowboy outfit.

UPDATE to Hey!Broadband Reply.....
NO i don't have any questions towards your reply here. I HAVE NEVER EVER BEEN GIVEN ANY REFERENCE No's from Hey!Broadband so you know for a fact i wouldn't be able to fill in your request here with Trustpilot. The reason you have asked for all this is because you're hoping TRUSTPILOT will take my review down. My details have been with Hey!Broadband for the past fortnight or so so don't try and get cheeky trying to get the review removed. The review could have gone into even more detail about how bad your installers were over the telephone but i never mentioned that did i. The review is honest and exactly what you deserve.

Awful service. Collected my parcel on the 24th January so i thought that's good news and i should expect delivery in the next day or so. Nothing arrived in the next five days after they received my parcel so I left Evri a message/email around the 29th/30th of January on their website with all my details and tracking No. asking where my delivery and parcel was.
I got no reply from Evri but i did go back on their website and on the 31st January it stated We are processing your parcel at our hub. today is the 2nd February and still nothing has been delivered to my address, absolutely awful service from Hermes now called Evri.
Did they really think changing their name from one company who were terrible would suddenly make them amazing overnight by becoming Evri?.

Update to Evri's reply...Did you actually read my review?.
You didn't even reply back through your own chat service where you ask the customer to leave their details and email address so you can get back to them, so WHY would i call a phone number that isn't MANNED and leave a voicemail message.
What an awful reply that makes no sense here. Just goes to show they couldn't give a tosseroo about customers as long as they get paid.

Been browsing the site for a week or two and noticed the same rifles and guns over that time still don't have pictures up. Why are people allowed to advertise with no pictures?. You don't go and buy a car, motorbike or even a house without checking the ad and it's pictures of what you want to potentially buy. If people aren't willing to add pictures on your site then get them off as they're probably scammers, no wonder after reading a few forums everyone is saying steer clear of Guntrader. Beginning to think they're right.

Ordered a Battery on 18th November. Today is the 5th December so by the day i had gotten the battery to today it no longer charges at all. Have taken pictures showing battery at 0% with charger in and not charging and with old battery in and charging. Have sent message to Msibatteryshop and waiting for an answer as battery didn't even last two weeks.

Today 10th an UPDATE from my review above on 5th Dec....

So they got back to me offering me a refund or replacement which i replied straight away and said i would rather have a replacement as the battery did work ok till the day it just stopped charging. This is what they replied with today that basically say's their batteries are rubbish, well it does to me.

Email reply from Msibatteryshop.....
As we could not confirm whether a new replacement would solve the problem or not, we do not suggest a re-shipment.

All i can conclude is their customer services is very slow to respond and half their emails are auto generated. I'll wait for a refund and if that takes long i'll take up a case with Paypal to sort it out as the evidence is here along with the emails back and forth to Msibatteryshop.

I think this company are hit & miss, you may get a good battery but after mine stopped i did find quite a lot of other reviews that stated the same thing as mine with it not charging after a short while of having it. But i will add their customer services are terrible so be warned before buying if you do see this review.
Battery may be cheaper than elsewhere but i guess as the old saying goes 'You get what you pay for'.

I'm a new customer to Lebara, about a month into new deal with them. Been getting spam calls daily though i haven't given my new number out and i only have at the most ten contacts on my phone. I don't even give out a new number when filling out online forms for car insurance, i put in old numbers etc etc. Anyway i contacted Lebara twice today, once on the online chat and once on their app chat and both times their customer services were so slow to answer simple questions to them. neither Swetha or Santosh helped me in any way which is why i came here to leave them a review. So disappointed because i came here first over a month ago to see their reviews before joining up with them. Nobody who hasn't given out their new mobile number should be receiving or being harassed by spam calls on a daily basis unless that mobile network they have recently joined has given them an old customers or an old used phone number.
The service or should i say lack of services from both Lebara agents was appalling today and i certainly wouldn't and won't be recommending them to anyone after only being with them a month.

I'm a new customer to Lebara, about a month into new deal with them. Been getting spam calls daily though i haven't given my new number out and i only have at the most ten contacts on my phone. I don't even give out a new number when filling out online forms for car insurance, i put in old numbers etc etc. Anyway i contacted Lebara twice today, once on the online chat and once on their app chat and both times their customer services were so slow to answer simple questions to them. neither Swetha or Santosh helped me in any way which is why i came here to leave them a review. So disappointed because i came here first over a month ago to see their reviews before joining up with them. Nobody who hasn't given out their new mobile number should be receiving or being harassed by spam calls on a daily basis unless that mobile network they have recently joined has given them an old customers or an old used phone number.
The service or should i say lack of services from both Lebara agents was appalling today and i certainly wouldn't and won't be recommending them to anyone after only being with them a month.

Update to reply 16th ...Apologies, i have now sent this review to Lebara UK.

Update to reply 20th...I sent you an email on your request to John-Paul.Patten three days ago on the 17th October with all the details you requested and didn't hear a single word back from you, NOT even an acknowledgment to say you had received my email or a thanks.

Turned up past the delivery time slot and i waited in because it was pouring and didn't want my electrical goods damaged by being sat out in rain if i was out. Driver turned up late and big hole in corner of box which proves they don't handle or look after your package at all.

Won't be using this lot again. Three years running now they've messed up my order with my family members birthday card. Last two years the card never arrived and this year i ordered and paid for their largest card and the family member received a medium sized card. I'll find someone else to do business from in future.