Alex G.

I visited their website to check a scrap valuation for my car. The form asked for the registration, postcode, and condition — which is normal — but then required both a mobile number and an email address just to reveal the quote. That already felt unnecessary, but I proceeded.
Shortly after, I received an email claiming my car had been “identified as too good to scrap” and directing me to click a link for an “instant valuation” from a preferred buyer. This message didn’t make sense because I had already completed their form, and they already had the details they needed to give me a quote. It felt like the original form was simply a way to collect my contact information rather than provide a genuine valuation.
The email itself looked like a generic marketing message, not a personalised assessment of my car. The wording was designed to create urgency and push me into clicking another link and entering my details again. It came across as a lead‑generation funnel, not a straightforward scrap‑car service.
Overall, the process felt misleading and overly focused on capturing personal data, rather than offering a transparent, instant quote as advertised. I prefer companies that give clear valuations upfront without unnecessary pressure or marketing tactics.
The email even landed in my spam folder, which says a lot. I was already warned it might end up there, but it’s still telling when a message from contact@scrapmycar.n** is automatically treated as suspicious.

This was my experience, and I hope yours has been better. I booked a car collection through their website outside working hours. The next morning, I received both a text and an email saying they had “tried to call me” and couldn’t reach me. This was not true — I had no missed calls, no voicemail, and my phone was with me the entire time.
I tried calling them three times with no answer, left a voicemail, and also replied to their email. When they finally called back, I explained that the battery had been removed because it was damaged in the accident. They put me on hold for a minute, then immediately tried to book a collection date without addressing the price change.
When I asked again about the impact of the missing battery, they finally told me the price would drop from £150 to £130. Even £150 is already a very low price for a 2009 Toyota Aygo with a good condition engine and only 66k miles, yet they still decided to reduce the offer further. When I said I didn’t accept the reduced offer, they cancelled the collection on the spot and ended the call.
Overall, the experience felt unclear, rushed, and not transparent. The communication didn’t match what actually happened, and the last‑minute price change was disappointing.
After declining their reduced offer, I noticed I could no longer obtain a quote on their website. The quote form simply stopped working for me, which makes it feel as though my access was blocked after refusing the lower price. And look at what they state right below the quote form: ‘We guarantee your scrap price & payment. No hidden costs. No hidden surprises.

Excellent services. The only thing I am not happy about is the price. The price is relatively high.

At 8:12 in the morning, I got the message that my parcel will be delivered today between 9:12 and 10:12.
At 8:58 I got another message, my parcel will be delivered today from 16:26 to 17:26. And at 9:37 I got one more message, the driver missed me and they will come back the next day.
This is not normal.
I see so many complaints about dpd, how it is possible for this company to have such a high rating? What a shame. It doesn't deserve it.

On 28th March 2023 I had a viewing booked for the property in Southampton, through Kings Estate Agency.

On 27th March an agent from Kings Estates Agency, Southampton called me, I answered the lettings enquiry questions and I've got an appointment on 28th March at 12:45 pm. Right after this call, I booked bus tickets from London to Southampton. One hour later or so the agent who appoint the date and time earlier called me again and asked me if we could rearrange the viewing for a later time. My answer was NO, as I already booked the bus tickets and I was going to do a long trip the next day, so I had no wish to come back home late. That agent said it's fine, no problem, just checking.
On the next day I was within walking distance from the property (on 8 Belmont Road, Southampton) when I got a call from Kings (probably same agent who booked the viewing). The agent was checking if I am coming and if there are no delays and so. I confirmed I was on my way. This call was at 12:24 pm, so 20 min before viewing. And 4 minutes later I got another call from the same number, another agent is telling me they just got a call from the landlord and the landlord will allow just a single occupier on his property, while I was intending to move in with my wife. Very interesting! But quite unbelievable, As the listening of this property was added on market on 09/03/2023. The information as how many tenants the landlord will allow in this property should be provided from beginning.

I've lost an entire day on this journey, I lost money for this trip, and the only thing I got was disappointment. However, all this happen because of the unprofessional attitude of the Kings Estate agents.

Be aware!

I bought a juice that was not edible. It had a horrible color and the taste was horrible as well. Other products was ok.