Vereinigtes Königreich
Bewertung zu Cotswold Outdoor
I’m still waiting for a refund (£20)that you say was processed on the 4th march. It’s 14 business days now. I have written to you and you are not answering my emails. I can’t get through on the phone. I will be contacting my credit card provider today. Disgraceful customer service.
Bewertung zu Cotswold Outdoor
Had an item arrive on the 22/2/26. There was an issue with the product. Wrote to you on the same day. I had to wait until the 2nd of march for a reply. On the 4th March I was told I would get a refund of £20 and this would be processed as soon as possible. To this day still no refund. So I wrote to the company yesterday and was told this will be processed now and and I can expect a refund in ten days. Your customer service is totally unacceptable and nobody takes any accountability. Things go wrong, absolutely. But have a system in place where you can rectify these issues before they spiral out of hand. Very poor customer service.
Thank you for your reply. Ten business days was yesterday. Today is 12 business dsys. If this was processed on the 4th, as you say, then there must be an issue. As I haven’t had a refund. Please just refund me. It really can’t be that difficult. How can you run a business this way?
Antwort von Cotswold Outdoor
Hi Norbert,
We’re very sorry for the frustration caused by this situation.
Our records show that your refund was processed on 4th March. Depending on your bank, it can take up to 10 business days for the funds to appear in your account, which may explain the delay.
We apologise for the delays in communication and understand how frustrating this has been. We’re reviewing our processes to ensure issues like this are handled more quickly in the future.
Kind regards,
The Cotswold Outdoor Team
Bewertung zu Cotswold Outdoor
I wrote to you on Monday regarding an issue with an order that I have received. It’s Thursday now and I still haven’t heard back. Good old British customer service. Would someone kindly deal with my issue. Thank you.
Antwort von Cotswold Outdoor
Hi Norbert,
Thank you for your review.
We’re sorry for the delay in responding to your email. Unfortunately, our Customer Service team is currently receiving a high volume of enquiries, which has impacted response times.
You can also contact us by phone on 01666 336447, where a member of the team will be happy to help.
Kind regards,
The Cotswold Outdoor Team
Bewertung zu Caffè Nero
I had an issue at T5 departure outlet. I wrote to Cafe Nero customer service, five times. Never got a response.
No more CN for me.
Bewertung zu medimops
Alles top. Faire Preise. Schnelle Lieferung. Gerne wieder.
Bewertung zu Lebara Mobile (UK)
All great. Thank you. Quick response on chat. Best than most other providers who make you wait for ages. Thank you. Can only recommend.
Antwort von Lebara Mobile (UK)
Hello Norbert,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Bewertung zu Umbrella Company UK
Great company. Very good service. Prompt comunication. Can highly recommend.
Antwort von Umbrella Company UK
Hi Norbert,
Thank you for taking the time to leave us a 5-star rating!
We look forward to continuing to work with you long into the future.
Kind regards,
Clare
Umbrella Company UK
Bewertung zu Brasty.at
Alles super. Auf eine Anfrage habe ich innerhalb einiger Stunden eine Antwort erhalten. Super schnelle Lieferung. Gut verpackt. Sehr gute Preise.
Antwort von Brasty.at
Wir danken Ihnen für Ihre Bewertung! Ihr BRASTY.at Team
