Abysmal Customer Experience
Abysmal Customer Experience
Bought tyres online and visited St Neot's fitting station on day and time allotted only to be rudely told I had bought the wrong tyres within 10 secs of walking in. This was repeated 3 times in a very rude manner and when I showed the fitter a copy of the online order, his claim was the screen says different. Then he accused me of having an attitude. Finally , said he could not do the tyres for 1.5hrs (despite having an appointment). No apology was forthcoming firstly for the accusation of ordering the wrong tyres and then secondly for the delay. An appointment was then agreed for the next morning at 9:00 for which I arrived promptly and again the same fitter wanted me to leave the car. I declined and said I would wait for the car. When I got my car back, i checked the tyre pressures and found them all wrong (too inflated). I did called their Customer services and was told to they would transfer me to their regional Manager. I left a voice message and never got a call back from him. I am afraid I can't recommend this Fitting Centre or the Customer Services.
Antwort von Just Tyres
Thank you for the feedback, and we're sorry to hear you had a disappointing experience. That’s not the level of service we aim to provide, and we’d like the chance to understand what went wrong and see if we can make it right. Please get in touch with us on 01908 634 700 or email customerservices@justtyres.com and share any details that might help us investigate this further.
