LJW

Staff at the Ipswich store were as usual fantastic Matt on the tills always provides an excellent service with the personal touch.
However the online offering is still woefully bad, with orders being cancelled yet again despite items which were previously out of stock being made available again only to have the order cancelled repeatedly.
Nice to have in store collection reinstated as a delivery option. It’s nice to finish on something positive which I’ve not been able to do recently.
Sad about the standard automated reply

Full order cancelled for the fourth time this week!
The “new” website ordering was supposed to be based on live stock data but it’s not working.
It might be ok if you are ordering one jacket or something but ordering fishing items is just about hopeless. I paid for delivery only to have the 4 most expensive items cancelled meaning effectively I saved almost nothing. Utterly hopeless at present but the prices are so tempting you feel like you have to at least try.

Real problems with the new website. Items in a confirmed order were subsequently cancelled. Collection in store now only available if items are in store at that store.
No access to any order information before the web site change over. Its an absolute fiasco at present. This is not an isolated incident as I placed a second order which again had half the items cancelled. Luckily I was able to cancel the other half of the order. I won’t be going back to Go Outdoors any time soon until they get themselves sorted out!

Sadly it was cheaper using parcels2go rather than the same company website but there it is
I’ll use the same site in the future

18 fuchsia plant arrived 6 days after despatch was notified.
Many had lost leaves during transport and had started to turn to mush.
Disappointed but only time will tell if they survive

We have travelled on Le Shuttle a good deal during the last few years and sadly on our last 2 crossings we were left underwhelmed.
We had had messages from Eurotunnel, telling us that we were travelling on a busy weekend at the end of August 2019 and that we should arrive on time for our crossing, no more than 2 hours early.
On the outward bound we were just in time to be allocated an earlier crossing by 30 mins or so. Because loading and customs/border checks were slow we eventually arrived about 10 to 15 minutes before our scheduled arrival time.
On the return trip we arrived 2 hours early as a text message suggested it would be busy, and that we would be placed into a holding area. This happened on arrival. We stayed for 45 minutes before moving on to check in and border control. Sadly no explanation or information was available about how long the wait would be. Booked times counted for nothing it seemed as everyone appeared to be simply added to the queue in order of arrival (except flexi customers who skipped the line) when we were placed in the approach lanes the overhead signs giving loading details we're apparently out of sync with reality. Letters were shown as loading when they clearly were not, boarding imminently meant a 20 minute wait. Loading was very slow, from one side of the train only through only one entry point at a time. This was the response to busy! We eventually departed 30 minutes after our scheduled time.
In all disappointed at the lack of urgency and information.

The on line purchase was on of the cheapest seen, and a very easy process. Delivery was spot on.
The driver called us 40 minutes before he arrived, following an email the day before giving us a 2 hour window. No extra payment for Saturday.
Driver was very polite and gave suitable advice about cleaning and hints on installation.
Thoroughly impressed all round.
I will certainly look to use this company again.