Joan Wynn

I haven't started taking the supplements yet - but will begin next week. However, I needed to contact the Company with a query and I was delighted when they replied the next day and fully answered all my questions. If their products are as good as their communication skills (which I'm sure they will be) then I will be a very happy customer!

I didn't realise that, having medical issues, there were any comparison websites - I presumed I'd have go via one the the specialist companies. When I put my details into Medical Travel Compared, I couldn't believe my eyes! There were so many, much cheaper, options with well known insurers! I ended up getting travel insurance for 1 cruise and 1 hotel holiday, both for HALF the price of another company's quote for 1 cruise policy! Together with not having to spend around 30 minutes answering the same questions with different insurers - I did it all in one go online! Thank you so much!

The travel consultant, Kimberley, was very knowledgeable, friendly and helpful. I have been a customer of hers before and, once again, as a family, we are looking forward to a super holiday.

I took delivery of a Beko dishwasher at the beginning of August, and quickly found it had a fault - the "mini" wash did not work. Well, it worked - but as the next program up (I can't remember the name). I reported this to the retailer and they arranged for a Beko engineer to call, which he did. He established that there was indeed a fault which couldn't be repaired and issued an "uplift" number for the machine to be replaced. Unfortunately, I had the machine replaced for another Beko. Exactly the same happened with the "new" one - so again another engineer had to be called. This time he didn't even switch the machine on for testing, he relied on his laptop and a call to the technical "experts". The "expert" diagnosed that I was using too much detergent, which I disputed and pointed out that the original engineer didn't even use detergent when testing! I then overheard the "expert" tell the engineer that they weren't going to issue an "uplift" number to return the machine as they weren't going to replace the machine "just because the customer doesn't like it". I didn't like it because it didn't work and I hadn't even tried the other programs - so heaven knows what they were like!!! Fortunately, the retailer agreed to take this machine back and, paying the difference, I chose a decent machine - a Bosch! I always thought that Beko was a good, reliable make - never again! My sheer frustration. stress and anger at the situation are the reason I have waited to calm down sufficiently to send this review.

As usual my call was answered quickly and Moegamad answered my query straight away. He offered me a couple of options of what to do, and confirmed that I could do a mixture of both! Nothing drastic, just a question of the timing of switching tariffs and the possibility of my forgetting!! Once again a friendly and efficient experience - thank you.

I have been helped by Kim, at the Seaham branch, on many occasions and, as usual, she was very knowledgeable, very helpful and very friendly.

It has yet to be installed, but the water butt I bought arrived with a couple of dents, which I don't think will affect it's performance - but they were on the "seam" of the plastic. Annoyingly though, was the fact that I paid extra to have it delivered on a specific day, as I knew I'd be in to take delivery and it didn't arrive! By chance I was in the next day, which is when it was delivered. Not impressed!

My queries were dealt with by Parise. I was somewhat confused by a couple of emails from Octopus regarding the expiry of my current tariff and a change in my monthly payments, which by coincidence came in within a short time of each other. However, on contacting Octopus, Parise sorted it out with speed and patience. So a big thank you.

I can't comment on the jigsaw itself as it was a birthday present for someone and they haven't started it yet. However I was really impressed with the range of jigsaws on the website, the superfast delivery and the excellent packaging. Thank you - I'll be visiting your website again!

I can't fault this company and the product I bought - it's good quality and the delivery was quicker than I expected.