Mr Young

Hello Mr Young,

Thank you for your review.

We're sorry to hear about your experience. We have requested further information so that we can look into this with our website team and better understand what may have happened with the Avios.

Once we receive this, we will review the details and provide an update.

We apologise for any inconvenience caused and hope to get this resolved for you as soon as possible.

Kind regards,
Soak & Sleep
Grace

Thank you for your feedback and our deepest apologies for any frustration caused.

After reviewing your case in detail, I can explain the two occasions when your order was placed on hold:

During your health consultation, you selected "Upload photo later" which automatically triggers a hold and reminder email. Since you had previously provided a photo, selecting "Already provided photo" would have prevented this delay.
The second hold occurred because our records showed a gap of more than 4 weeks between orders. As part of our duty of care, we need to verify such gaps in treatment.

I apologise for any inconvenience these delays caused. You mentioned we did not respond to emails - I've checked our records and can see responses to all communications, but if you could point out specific emails we missed, I would appreciate the opportunity to investigate further as we take our communication responsibilities very seriously.
If you have any other concerns, please do not hesitate to contact our customer service team directly by calling us on 01603 931600 or emailing us at hello@e-surgery.com

Kind regards,
Hannah
Customer Service Team at e-surgery

Hello,
I am so sorry to hear of the issues you have encountered with your order, I have contacted you directly to resolve any issues.
Kind regards,
Net World Sports

Hi, 
Thank you for the wonderful review! We do hope you are enjoying the wines!
Kind regards

Hi Mr Young,

Thank you for taking the time to leave us a review. We only charge a £25 admin fee to change registrations only so it sounds like you have been affected by a system error. I have located your policy so I will be in contact to discuss this further.

Rachael

Thank you for your Trust Pilot Review.

Your feedback is very important to us, and we value any feedback we receive.

I will pass this onto the relevant department, if you require any further assistance please don’t hesitate to get in touch.
Kind Regards

Customer Service Team
APCOA Parking

Hello Mr Young,

Thanks for your feedback.

We are very sorry, that we are unable to make a booking for you with different flights this is because it causes difficulties further down the line with the holiday.

You will not be able to check in online, manage the booking online or receive SMS for return transfers and any subsequent flight delays.

The main issue is if there is any delay or disruption, customers will not receive important updates from us, so this is not something we can continue to do.

I would like to thank you for sharing your feedback.

Best regards,
Krissy
Crystal Ski Holidays

Thanks Mr Young! We're happy to hear you find your new furniture of such good quality, we do hope you're loving everything :)

Dear Mr Young, thank you for leaving this review and the communication we have had via email. I contacted you as soon as I had seen you had placed your order and that it would not be financially viable for us or yourself to deliver this as all our Ride on Mowers are delivered fully tested on our own van fleet with a Radmore and Tucker employee. We offer free delivery up to 100 miles on our small ride ons and 150 miles on the larger spec of EX2 9FB. If you are out of this area, we do ask that you call us first and we will certainly quote a delivery charge, but on this occasion, due to your location, it was far to long a journey. We do state this on our website and the actual product page. I am sorry that you have missed this information and the inconvenience caused. Amy, Customer Service Team.

Thank you for taking the time to leave us a review, we're really pleased you enjoyed training with us

Hello,

Thank you for your feedback, we value all honest feedback to help us improve our services, I am sorry there has been an issue. I can see our team is looking into this for you and we look forward to resolving this with you.

Thank you - Charlotte

Thank you, Mr Young! It was a pleasure to serve you.