It is such a disappointment and wasting my time
I accepted the offer on 1 Mar and it took 18 days and so many calls to arrange the dealer to send the mechanic to check the car. But the car was not sold due the to mechanic said the 3rd to 4th gear is not smooth and the rust underneath the car. The dealer tried to knot £1,300 off the offer and I rejected the low offer. I don't trust their 6 month old experience mechanic report. I have a 40 years old experience mechanic to check my car and sold my car on the same day. Motorway emailed me that I have to provide invoice to proof I rectified the problems so they can resell my car. The experience is frustrated and the offer is not a genuine & sincere offer. It is wasting my time to use Motorway to sell my car.
Antwort von Motorway
Hi Rita,
Thanks for your review. We’re sorry to hear that you were unhappy with your experience.
We expect buyers to make contact within two working days from the point your documentation has been verified, with collection taking place within 7 to 10 working days. We’re sorry to see that this expectation was not met in your case.
Please rest assured that we monitor both seller feedback and buyer behaviour across our platform. This helps us review situations like this and provide the necessary insights to our Dealership Management Team for further investigation.
If a buyer identifies any issues at the point of collection that were not listed on your selling profile, they may choose to cancel the sale or adjust their offer to reflect the findings. This is because the offer is based on the accuracy of the information provided and advertised. In this instance, the buyer identified underside rust and a gearbox issue during inspection and supplied photos taken at the time, which had not been disclosed prior to listing.
Due to the mechanical concern relating to the gearbox, we would need a report from a professional garage before relisting the vehicle. As we are remote from the inspection, this confirmation is necessary to ensure there are no faults with the vehicle and to ensure the same or similar situation does not arise again if you were to relist your vehicle into another sale.
We're sorry your experience with Motorway was not more in line with our usual high standards of customer satisfaction, but thank you for your feedback, and we wish you all the best going forward.
Kind regards
Rachel
The Motorway Team