From booking my MOT, at a date/time that fitted into my schedule, to the Service Reception check-in, the swiftness of the job, and the tasty hot choclate whislt waiting - All 5*
Special mention to Chelsea on the Service reception desks, as she always greets me warmly, always with a smile, and has a great sense of humour too.
Very knowledgable too, and has helped me several times in the past, and saved me time and money too, so for me thats 6*+
Shout out to Zoe (Head of Sales team) as she also chatted whilst I waited, and answered all the wierd 'customer' questions I threw her way, and impressed me too - another 6*
TBH, I can't wait for my next visit ;-))