Definitely wouldn't recommend
Definitely wouldn't recommend. £150 trainers had a hole in, contacted customer services the day after they were delivered and have returned the trainers. Over 2 weeks later - I don't have the trainers and they haven't provided a refund. I have tried emailing and calling them, but can't speak to anyone that can help me. I am really disappointed in the quality of the trainers, the time taken to resolve and the customer service.
Antwort von Runners Need
Hi Nicola,
We’re really sorry to hear about your experience and understand your frustration.
We can confirm that your return has been received, and our aftersales team are currently assessing the issue with the trainers. This process is to ensure we fully investigate the fault, but we appreciate this has taken longer than expected.
We apologise for the delay and the difficulty you’ve had trying to get an update. Your feedback has been noted, and we’re working to improve both our response times and communication.
Thank you for your patience while this is being reviewed.
Kind regards,
The Runners Need Team