Store is great, staff are great.
Reserved and order to be collected at this store (address was for vanguard in the confirmation email). Arrived at this store to collect my order, but was told it's actually ready at the Express store in York city centre (not the address in the email), which isn't convenient for me to collect from. Thankfully the items were available in the Vanguard store and I was able to purchase them on the day, and advised by the staff to get in touch and the reservation can be cancelled/refunded. Raised a ticket via their website on the same evening and I've yet to hear back. Very disappointing.