Abysmal delivery
Abysmal delivery, charge you for next day delivery but took a whole week with delays and dhl never turning up on time… 7hrs late one day!!(no wonder I wasn’t in…). Need to change away from dhl e-commerce!
Antwort von Cotswold Outdoor
Hi,
We’re really sorry to hear about your delivery experience.
We understand how frustrating it is to pay for next-day delivery and then experience delays like this, especially with missed time windows. This isn’t the level of service we expect from our delivery partners.
Your feedback regarding DHL has been noted and will be shared internally as we continually review our courier performance.
We apologise again for the inconvenience caused and appreciate you taking the time to share your experience.
Kind regards,
The Cotswold Outdoor Team