Absolutely shocking service.

I paid for next-day delivery and my order never even arrived. No explanation, no update, just nothing. I emailed their enquiries team email and was completely ignored.

I then had to waste my time dealing with their useless live chat, stuck going in circles with an AI bot before finally reaching a human. By that point, the whole process was already frustrating enough. They “investigated” with the courier, only to come back and say the parcel was lost.

Instead of taking responsibility and resolving it properly, they then had the audacity to demand I print out a form, sign it by hand, and send it back to prove I didn’t receive something I never got in the first place. Who even has a printer nowadays? Completely outdated and ridiculous.

In the end, I’ve had to go through my bank to retrieve my money, which says everything about how this company handles its customers.

Terrible customer service, zero accountability, and a delivery service you clearly can’t rely on. Avoid at all costs.