Just hope you don’t get faulty goods and have to request a refund!
Purchased a pair of running shoes as a Christmas present for my granddaughter.
The sole started to come away after very few wearings.
I Emailed Cotswold with complaint, enclosing photos and other details as requested on their web site. They replied asking me to return them for inspection and recommended using track and trace post. They would refund return carriage costs if my complaint was upheld. They received the goods on 26th January.
After several reminders and them requesting information I had already given and employing other delaying tactics they eventually refunded the purchase price only, some 6 weeks later. No mention of the £14.75 carriage costs despite reminders which they not even responded.
The whole process has been slow, unresponsive and impersonal - AI driven? Not recommended.
Antwort von Cotswold Outdoor
Hi Roger,
Thank you for sharing your feedback. We’re very sorry to hear about the issues with your granddaughter’s running shoes and that the process of resolving this fell short of your expectations.
We can confirm that items returned under a warranty or consumer rights claim should include the refund of any eligible return postage. It’s clear from your experience that this was not handled as promptly as it should have been, and we apologise for the delay and lack of communication during the process.
We’ve escalated your case to our team leaders to ensure the eligible return postage cost is repaid as soon as possible. We apologise for the delay and any frustration caused during this process.
Kind regards,
The Cotswold Outdoor Team