Avoid avoid avoid
Avoid avoid avoid. Ordered an item for pre Christmas delivery well before the advertised cut off. Evri (who they chose to deliver for them) lost the package. Despite countless customer service enquiries that have gone unanswered I have no refund other than for the postage I paid (also exorbitant). I have waited months and messaged repeatedly, constantly being asked ignored. Terrible customer service.
Antwort von Cotswold Outdoor
Hi Euan,
We’re very sorry to hear about the issues you’ve experienced with your order and the delivery. We understand how frustrating this must be, particularly during a busy period like Christmas.
Your case has been escalated to our Customer Service Team Leaders, who will investigate the matter and work to ensure a full resolution, including any eligible postage costs. We apologise again for the delay and inconvenience caused.
Kind regards,
The Cotswold Outdoor Team