I bought a pair of Hoka trainers at £140 told they were a good fit a they would last. I was very happy. Six weeks in they have both split in the same place, gutted as they are very comfortable I thought Iv got proof of purchase surely they will be happy to exchange! I was sadly mistaken told that it was because my feet were too wide (strange as never had that problem b4) and that in fact they were not faulty it was my feet?! I could post them off at my expense to be inspected but he was sure that they would come to the same conclusion and I could be without trainers for up to 6 weeks?!
I couldn’t believe on my way out they were refunding a lady who didn’t think the trainers she’s been waring for 6 weeks fit right but it was a different brand!!
Not sure weather I don’t look like I should as a runners need customer but felt utterly humiliating and was even told by a member of staff that the car park give tickets…
It was a horrible experience and I’m still left with a faulty pair of trainers!
Customer service zero- empathy zero patronising and rude!