Retail skills sadly lacking in the Nottingham store. I was approached by a stony-faced lady whose first act was to look at her watch making me feel rushed despite the shop being almost empty. I asked if she was in a hurry and she replied that she had a ‘paid gait analysis’ in 25 minutes. Reaching for my notes of what my physio had told me to look for, I was told how much she hated physios sending lists of shoes (not what the list was). Not really sure why I stayed at that point as I was feeling as unwelcome as a divorce lawyer at a wedding. Surprised to see that her badge said store manager. Unfriendly and unwelcoming.