I regularly use the Windsor Cotswold/Runnersneed shop who offer great real customer service. However on this occasion, to save me a trip, I decided to buy some expensive trainers using their online store opting for next day delivery and boy what a exceptionally poor experience. As soon as I placed the order and realised they partner with Evri for delivery I thought why would they use the worst rated delivery company. This was quickly confirmed when the promised delivery date came and at 10:30 the dreaded message came on the Evri app “We are sorry your parcel has been delayed” that was a week ago and no further update. Obviously this was no surprise from Evri as they are rated one of the worst so resigned and accepted it. What really made me disappointed was Runners Need was not giving me any update until half a week had passed and after I had sent several emails chasing and complaining to them. They then refused an immediate refund and told me they opened an investigation with Evri lasting up to 7 working days. So basically I have paid nearly £200 for trainers that were due to arrive over a week ago and no update from Evri and no resolution offered from Runners need other than an ‘investigation’. Come on you could have either immediately refunded me and carried on your investigation with Evri as that is between you and them or you could have re-sent the trainers for me to receive them a few days later. This is NOT called world class customer service!!! Unfortunately what you have provided is lowest minimal cost communications that state what your internal processes are - this has guaranteed that I will NEVER use you again and won’t even bother visiting the shop and hopefully no other customer will risk it reading this review. Then maybe some customer success director paid a 6 figure salary has to get up from clicking his keyboard justifying his jobs with nonsense success metrics and acknowledge the real poor service and make positive changes to build up a support organisation that actually provides a service to the vast paying public. Please don’t waste your time and insult my intelligence by responding with “Thanks for letting us know, we are looking into it” if you have not figured out what went wrong in a week you won’t in a month!!!!
Check out all the many other 1star reviews!!!
WARNING to other potential customers Don’t use them unless you want to risk you delivery being ‘delay’ by Evri lol, good luck!

UPDATE 24th Feb: So now after Runners Need/Evri completed their investigation and confirmed what I told them over a week ago, that they were “ unable to locate your parcel within their system. As a result, the parcel has been classified as lost in transit.” Runners Need need me to sign a form to tell them I have not received their parcel despite me telling them that over a week ago!?! Classic 🤣🤣🤣