Please don’t risk using this company
Shocking. Please don’t use this company. They show up over 5 hrs late, with only two men and a tiny van to move the contents of a 4 bed house charging £1,400. Then refuse to reimburse anymore than £85!! They fail to understand the legal requirements of a contract and put so much red tape in the way you can’t do anything other than take legal action. It’s not worth the risk!!
Antwort von AnyVan
Hi Charlotte,
Thank you for taking the time to share your feedback.
We’re very sorry to hear how disappointed you are with your experience, particularly regarding the delay, vehicle allocation and overall handling of the move. We understand how stressful moving home can be, and we regret that this situation added to that stress.
Our Service Incidents Team has reviewed your case in detail and has offered a partial refund in recognition of the disruption caused. While this was not intended as an admission of liability, it was offered as a gesture to acknowledge the inconvenience experienced.
We’re truly sorry that you remain unhappy with the outcome. We do take concerns like this seriously and use feedback to continually review our allocation and service processes.
Thank you again for sharing your experience.
Kind regards,
Emma