I ordered but missed the delivery as…
I ordered but missed the delivery as the driver used the broken doorbell but didn’t knock. Asked for redelivery and was told that was fine. Waited in but then told items were undeliverable. Contacted and told it likely means they were damaged. Asked for replacements or refund and said they would let me know. Now get an email saying delivered. When they have not been. Not impressed!
Antwort von Joybuy
Hi there,
Thank you for reaching out to us. We were informed that your package was damaged during transit, and we understand how disappointing this must be.
We would like to confirm that a reshipment has been arranged for you and you should have already received it.
We are working with our logistics partners to improve packaging and prevent similar issues in the future, and we hope to provide you with a much smoother experience next time.
If you need anything else, feel free to reach out at support@joybuy.com. Thanks for your patience.
Warm regards,
Claire
Joybuy Support Team 🌟