I ordered an item on Friday 23rd Jan with a promise of Next Day Delivery. The item appears to have reached the courier Evri in time for next day delivery but since then I’ve been getting a message saying delayed and they will attempt to get the item out next day. After six days I was still getting same message. I contacted Cotswold Outdoors who advised they were looking into it and had asked Evri to send out item ASAP, to no avail. I have now been asked by Cotswold Outdoors to complete a declaration form for them to process the refund or replacement. This is very unsatisfactory as I have no printer and it can’t be done online. I bought and paid for goods in good faith and feel like I’m having to jump through hoops to get a refund!

Thank you for your response to my review. I have now also received information from your customer support team advising that I didn’t need to print form; this was after I contacted them following their initial advice which clearly stated the form did need to be printed. It would have been helpful to provide this option at the outset.