I bought a carry on luggage new, a wheel was lost on a trip. I wasn’t able to locate a wheel. I tried several MK Kors locations including the Outlet. I called MK Customers Service but to no avail. I finally emailed them and given a case number . After a couple of months a decision was made my bag wasn’t under warranty. lol!! I never asked for a warranty repair, I just wanted a matching wheel as the one I got when it was repaired looks hideous. I love MK, I ok en so much and always excited to get a new item. Here’s hoping I get info on a matching wheel . It was the first time I used it, the carry one is beautiful inside and out🩷