I believe this website is offering fake delivery promises charging very high express shipping options that they have no intention of fulfilling on time. Ordered a bag that should have arrived by the 23rd, have just had a notification that it has been picked and packed but not yet shipped from the warehouse in Netherlands at 19:30 on the day it was supposed to arrive! Paid £10 extra on top of the expensive price tag for the item for “express delivery”, not even picked off the shelf until delivery date. There is no evidence that they had any intention of fulfilling the order when originally promised! No update to say it had been delayed. Tried multiple channels to get to a person to chase the order. As others have said bots are useless, it said it was passing me to an agent and I got a message 3 hours later to ask if I was there and as didn’t respond quickly enough agent then left!

I honestly think the site has been set to offer pre Xmas delivery dates to attract orders that it was never going to deliver before the 25th, which has a whiff of fraud about it.