Sales
Subject: Your appointment at The Pastures on 26th November 2025 at 02:00 PM
Hi,
Just drove down (200miles)to discuss/look around site plot 124 as what the appointment should have been all about and told it’s gone by your very unhelpful pair of ladies. We were 15 minutes late but you could expect some leeway wouldn’t you after travelling all that distance for a pre booked appointment to buy one of your houses.
Anyway totally disgusted not even an apology or anything. A complete waste of a couple of days not to mention the hotel expense.
02/12/2025
Just had their response and what a load of rubbish. Had a lucky escape by not buying from
Bovis Homes
Antwort von Bovis Homes
Hi George,
Thank you for sharing your feedback with us. We’re truly sorry that your visit didn’t go as planned and understand how frustrating this must have been after traveling such a long distance. We appreciate the time and effort you took to come and see us, and we regret that the experience fell short of your expectations.
It seems there was a misunderstanding around the reservation process, and we’re sorry if this wasn’t made clear from the outset. While the property you were interested in was no longer available, our Sales Consultant tried to explain the next steps and offered alternatives, including viewing a similar home nearby. We’re sorry this didn’t meet your needs and that you left feeling disappointed.
Your feedback is invaluable, and we’ll use it to improve how we communicate and manage appointments in the future.
Thank you again for taking the time to leave us a review.
Kind Regards,
Kobi
Bovis Homes