I am travelling to South America in January, and I am overwhelmed with what to buy. I went in to have a look at shoes and was served by Mandi, who also served me a few weeks later when I returned to purchase said shoes.

I genuinely cannot praise her enough. She had such a breadth of knowledge and went above and beyond on both visits, making sure I had tried out many styles and was confident with my choice. She was warm, personable, and remembered me on my second visit. In summary, she was an absolute gem, and I think we could all do with being a bit more Mandi. She made an overwhelming situation both easy and enjoyable.

The shoes were an excellent purchase, I’ve started wearing them to break them in and they’re very comfortable but somehow lightweight (Scarpas). I am so grateful to all the staff for how accommodating and kind they have been in the other areas/checkout. I will be going back to buy my other items purely because of their knowledge, the customer service is an added bonus! :)