I returned the trainers over three weeks ago because they didn't fit. They received them on the 8th August and apparently I had to wait two weeks for a refund. Last Friday I contacted them by phone saying it had been two weeks which they agreed with. I was promised a refund by this Wednesday and received a refund email but no refund. Michael Kors phone number is not working and going through the website they said five working days. I am fed up and will be contacting my bank.