I’ve lived in Tirana for almost three years now. As someone who works remotely, a stable internet connection is not a luxury, it’s a lifeline. So when I signed up for Digicom based on someone’s glowing recommendation, I expected at least a functional level of service.

Instead, what I got was a crash course in frustration, lost hours, and a complete disregard for customer reliability.

They promised “99% reliable fiber internet.”
What I got? Monthly disruptions. Without fail. Every single month for the past ten months, my connection has failed — sometimes for hours, sometimes for days. The worst part? I’ve come to expect it. That’s how broken this service is.

Need a technician? Good luck.
It often takes long hours for them to show up. And when they do? It’s always a temporary fix. Then we’re back to square one before the month ends. Lather, rinse, repeat.

I’ve used internet providers all over Europe. Digicom is, hands down, the worst. And unless you live in a big apartment complex where they might actually invest in proper infrastructure, don’t even think about signing up.

And let me be absolutely clear:
Do NOT reply to this review with your copy-paste “Sorry for the inconvenience, please contact our support” response. I’ve contacted support. Multiple times. The problems persist. What I want is not another empty apology — I want actual solutions, accountability, and a company that gives a damn about its paying customers.

Until then, Digicom deserves every single word of this review.