Items arrived as expected
Items arrived as expected. Excellent communication via email with updates on delivery. However the items in the package were very poorly packaged. The lids had come off the boxes and therefore the Sandals had fallen out of the boxes and were loose in the bag. I would expect that a company like Pavers would ensure the item is safely packaged to ensure the items arrived undamaged .
Antwort von PAVERS
Thank you for taking the time to share your feedback with us.
We're delighted to hear that our communication regarding delivery updates met your expectations.
However, we sincerely apologise for the poor packaging of your items. We understand your concern and want to assure you that we take great care in ensuring our products are safely packaged for delivery.
We will thoroughly investigate this matter and take appropriate measures to prevent such instances in the future.
Your satisfaction is of utmost importance to us, and we appreciate your understanding in this regard.
KInd regards, Annmarie