After trying Goten for a few months
After trying Goten for a few months, overall there are just too many issues with products and needing to do returns and the aftersales team take a long time to resolve anything. Yes some products are ok, but the rate of which returns or issues happen and the speed which goten deal with it is not great .... It's difficult to see them as a partner for much longer.
Update:
The resistance dial broke on a customer's bike .... I asked goten to send a replacement and had to fight for 3 weeks without getting any proper results. The item has now arrived and they did not even send the correct part. This is extremely embarrassing and I am so soo disappointed and angry by this.
Antwort von GoTen.com
Hi Veer,Thanks for sharing your feedback, and my sincerest apologies that your experience with GoTen didn't match your expectations.
As you may know, GoTen will not be able to offer a full refund if there is no quality problem.If you still have questions or problems with this please chat in or give a call to your account manager and we would be happy to walk you through it. Again thank you for taking the time to bring this to our attention. Best of luck with your business! - GoTen Support Team