ZZPS Limited Bewertungen 

John who was very supportive and helpful with my parking query. It was also very helpful to have Someone on the end of the line rather than automated response.

After receiving my fine I phoned and spoke to a young man named Luck who was very helpful and explained what I had done wrong he gave me some good advice as I thought as I have a blue badge I could park up to 2hours as I was told by a lady I should have read the sighn but thank you luck

Excellent service from John. After discussing an outstanding parking charge with several members of staff without reaching a resolution, John took the time to review the situation and quickly found a fair solution that worked for both sides. Professional, helpful, and understanding throughout. A real credit to the team Thank you, John!

I first spoke to someone in their sister company who wasnt interested and told me to go away and then I rang this contact and WOW what a turnaround in performance. I spoke with John Brown and he was unbelievable. He listened and worked through the issue from start to finish and told me why it had happened and explained every step what I should of done to resolve it sooner and then took the time to work through and solve the issue. This guy was the best I have ever spoke to and took my anger that I had and left me wishing I could get a fine more often so I could speak to him again !! Thanks so much

I THINK YOU KNOW YOUR PROBLEMS !!! I HAVE JUST WASTED 35 MINS OF MY TIME !!! AND GOT NO RESPONSE FROM YOUR VIRTUAL ASSISTANT, TRIED OTHER WAYS BUT NO CAN DO, SO AS I HAVE SAID IN MY MESSAGE OT THAT MACHINE, SEE YOU IN COURT !!!

Parked with a blue badge displayed which belonged to the passenger. Apparently the car registration should have been phoned in and registered to which we were unaware of.
After only 2 email conversations with this company they cancel my fine.
I am totally satisfied with the outcome and I appreciate that the company’s decision showed compassion for my mistake.
Thank you for your decision.

Your on-line chat failed to respond. You are pursuing a frail elderly woman who parked in the doctors car park for a valid appointment, and is now being pursued for an incorrect parking charge. Shame on you.

Complete farce, not interested whatsoever in what you have to say....daylight robbery which should be investigated

Complete waste of time! I received a letter from them informing me of an unpaid fine and further additional costs whilst I was waiting for the results of my appeal. When I contacted them they said the appeal had been rejected and an email had been sent informing me of this decision. I did not receive any such email but they undone and had been sent and it was my problem if I hadn’t received it. Consequently the fine went up from £60 to £170. Absolutely disgraceful and the company was not in the least bit interested in accommodating me or indeed helping me in any way shape or form! Disappointed to say the least and people should not expect any help when contacting this company!

Keith White

I had bother with another company trying to make me pay a PCN (TC76350475) again after it had already been paid. ZPS cleared the matter up for me in a few moments. They were a great help.

I rushed into Newbury Park lower carpark as the upper car park was closed. Not being that familiar with the system and area as I'm not from the London area. Parked, found a machine, faffed, getting stressed but with help from my son I paid for my parking £6 odd for the day - not bad. 4 weeks later I had a parking ticket through the post. Couldn't believe it as I knew I had paid. Found payment on my credit card statement as proof of payment and appealed. I liked the fact that once I had appealed online (instructions on the charge letter) the case was put on hold. Most of the time you are under pressure just to pay up as if the initial charge isn't paid within 14 days the fine usually jumps to double! Submitted what proof I could, even sent a screenshot of google street view to say what machine I had paid at. Hear back this morning to say that I had paid for the upper carpark and not the lower one. I did wonder why you would pay for the upper carpark (a drive away or 5 min walk) from the lower carpark? Tiny unlit screen on a sunny day, I didn't see any kind of an option to choose which carpark and considering I was stood in the car park at a machine this wouldn't have crossed my mind. My fine has finally been cancelled so at least they have played fair and not made me pay in any case as some of these sharky car park companies often do.

I forgot who the person i spoke to so sorry for that
I must admit the company treated me fairly thought out the process
When I explain I had a disability parking badge the hospital told me that the car was registered at this hospital but for some reason it was not.But the company once again treat me very fairly most parking company's would not so thank you very very much for sorting this out and closing the case

ZZPS sent me a letter for my parking finefrom Arundale parking Sheffield that i have over stayed and that is the reason i am being fined ,as i was not in the country for two weeks when the initial letter came from Arundale parking for £70 and it was taken over by Debt collection company ZZPS ,i received a letter from ZZPS sying i have to pay them £170 which is when i came to know that i have got a fine as i had missed the first one from Arundale , i explained the everything and ZZPS asked me for evidence of travel , i contacted them immediately and explained that i was not aware and i was out of country , i had deleted my airtickets as it had been more than one month , so i sent them my passport details and my details of immigration status printed on my Passport , and ZZPS mailed me after a month saying that this is not a sufficient evidence , and what i dont understand is how can a immigration status that has been stamped in international airport for border security purpose not a sufficient evidence , i am happy to pay my fine but why should i be robbed by ZZPS when i have submitted my evidence of travel , ZZPS is not a genuine

Despite having a perfectly legitimate reason for parking outside my home for less than five minutes, (to drop off my seriously ill wife who had just been discharged from hospital), these criminals persisted in charging a 60 pound penalty. I sincerely hope that ZZPS go bankrupt in the near future so that they can be prevented from continuing to extort money from the public. Shame on them and shame on their clients - they are parasites.

Absolutely appalling customer service and service agent(s).

We had a fine refered to ZZPS as we didn't receive an apeal outcome notification (in error as it turns out).

The representative we spoke to was obnoxious, bullying and incredibly unhelpful and in some cases obstructive, in what they were advising.

We have produced a transcript of the call and taking this up with the ombudsman.

Thankfully the company generating the fine (APCOA) were exceptionally helpful.

It's worth noting that the APCOA representative stated they receive more complaints about Athis company than anything else!

For the last 3 years twice a week my wife & myself have been visiting our friends at Leach Court,BHCC, Brighton, residential premises,They very kindly issued us with a Visitors Parking Permit that expired on the 30June 2026,We were issued with another visitors Parking Permit that took us upto the 30 June 2028, On the 05/03/ 2026 we placed our new Parking Permit on the dashboard very visible from the outside, on our return to our car only to find a parking charge £70 ticket under the windscreen wiper and saying the Parking Permit not valid?? I was at the right location, expiry date June 2028 ? We thought they made a mistake , then a short time later got another charge ticket , Now thought its a personal vendetta..the lady who is not a car owner herself ,that gave us the permit
then realised another permit had been issued (same dates- same colour- same design) just an extra digit added on serial no. This is what caused the problem, As far as we concerned we did what was required to park legally at Leach Court, We put this to One Parking Solution Ltd who issued the Parking fine, They refused to overturn fine and it still stands,I refused to pay so they now have handed it over to ZZPS Ltd, I am now getting Threatening letters from them to pay, I am still refusing pay this trumped up parking fine and hoping they will take me to Court, I feel a Judge would see it for what it is as a miscarriage of Justice, ALL because of one digit added to permit. What is it zzps do not understand, I made it so obvious i was issued with a visitors parking permit.I HAD NO IDEA AND THE LADY TENNANT WHO ISSUED ME WITH THE VISITORS PARKING PERMIT HAD NO IDEA, (ALL THOUGH IT WAS TWO YEARS IN DATE,RIGHT LOCATION, MARKED WITH VISITORS PARKING BAYS ONLY)AS far as I was concerned and the lady Tennant was concerned there was no problem with this Permit, So how can I be responsible for something I was completely unaware of,

Having sat staring at my computer for 20 mins...no reply...nothing

Excellent communication, everything was explained to me, I’m very grateful for helping me understand the disability process. Thank you.

These people are terrible. I received no initial letter from their client, so was unable to appeal the case. I informed them that the first I am been made aware of the issue was the letter ZZPS sent me. No one is willing to help. I have spoken to my solicitor friend regarding this and they said they will be more than happy to represent me in court should this get to court. I am so ready for these people. I sent countless email to resolve this as I am happy to make the payment of £60 which they informed me was on the initial letter, but they want to bully me into paying £170 when I received nothing and had no chance to even appeal. Won't be happening, see you all in court.

My appeal was handled in an efficient and courteous manner, very satisfied.