Zzoomm Full Fibre broadband Bewertungen 7.315

Excellent customer service, renewed because we have experienced any issues.
Mary the customer service person was very professional, she was very positive and provided an excellent deal.
In all it was a a very positive interaction, and confirmed that Befibre provides good product with very good customer service.

Shout out to Mary for helping me today really appreciate it and fantastic customer service

Rueben was most helpful, very polite she told me everything what she was doing & what she was going to do, she was also very patient with me as I was a bit slow due to my arthritis when having to get down to see which lights were on etc, Rueben sorted my problem within minutes I am very happy with the service I received thank you

Khaled was clear and precise with his explanation regarding my question thank you

After trying everything on the website that was suggested. I called and spoke with RUEBEN and resolved my issue within minutes.

Jack and Sunny were amazing! Friendly, time efficient and thorough! 😊

Sunny installed our Zzoomm broadband today 5 ⭐️

Solid, no nonsense service. High speed, synchronous internet access. Contacted ZZOOMM today to re negotiate my monthly payment. I spoke to a lovely lady named Alexandra who renewed my 12 month contract with zzoomm at a very significant saving. She was very polite and efficient and got things sorted quickly. Great service.

We had a niggling fault with my wifi signal which was done and sorted quickly and easily with the help from Dan R. And the engineer that attended was very polite and knowledgeable. Overall a 5 star service and happy customer.

Rang about my renewal and spoke to Rachael. She was extremely helpful, professional and knowledgeable. I was very pleased with her honest answers, no bull sh-t and the outcome was a great benefit to me, a discount. Highly recommend zzoomm and it's customer renewals. Thank you Rachael

After a power cut my internet would not come back on no matter what I tried. Khaled talked me through a few things to try and now back up and running quickly.

I couldn’t see to get my WiFi to work when coming back from work, phoned the help line where I was on hold for only 10 minutes ish (which I think is extremely fast compared to others)
Ric was extremely helpful, very kind and really easy to speak to
Thank you Ric for sorting my issue so fast.

Reuben was very patient and we had to work through several steps before the correct zzoomm wifi came onto the list of options. Very grateful Alison Chappell

Two service calls unilaterally cancelled by this company which fails to report outages to Ofcom. A seriously deficient company without professional management or communication skills. Every message tells you that it takes five days to read your complaints. Appalling and Ofcom needs to investigate this company as it has not a clue how to run a broadband service

Sunny was a lovely, friendly and professional. Highly recommend him as an installer.

Sunny was extremely professional while installing our new Internet, nothing was too much trouble! Highly recommended

Fantastic service today from Zzoomm , just renewed my contract with a very friendly and helpful assistant Mary , giving me a great package for 24 months with a higher speed and less to pay , win win .

Being 73 and not at all "tech savvy" it was a relief to speak to Tamayra who was pleasant, polite and very helpful in talking me through my problem, which we resolved. My call was connected quickly, no "hold" and I found the customer service excellent. Well done Zzoomm, will recommend.

Mary was very helpful in sorting out my new contract when my current one runs out amd she even managed to get it cheaper