zooplus.hu Bewertungen 

I spent a LOT of money with ZooPlus because I was setting up for my animals and trusted them to actually deliver what I had paid for. Instead, when things went wrong, they left me completely high and dry.

Problems with an order can happen. What is completely unacceptable is how a company deals with those problems — and ZooPlus's customer service was even worse than the original service.

I spent a significant amount of money with this company, and when I actually needed them to sort out an issue, I was met with unhelpful responses, endless frustration, and absolutely no sense that anyone gave a shit about resolving the situation.

When you're buying things for your animals, this isn't some meaningless Amazon package that can simply be forgotten about for a few days. These are supplies for living animals. Leaving a customer without what they ordered and then providing shitty customer service when they ask for help is simply not good enough.

After spending so much money with ZooPlus, this is how they chose to treat me as a customer.

The combination of shit service and even shitter customer service has completely destroyed my trust in this company.

I will seriously think twice before spending another cent with ZooPlus, and I certainly won't be recommending them to other pet owners.

I used to consider Zooplus a reliable store, but my recent experiences have been unacceptable.
I found tiny white worms/larvae in canned cat food purchased from them. This was not the only problem. My latest order still has not arrived and has been stuck with the courier for 9 days. The delivery has now simply been postponed to a later date without any actual delivery date being provided.
Trying to contact customer service has been equally frustrating. Their own contact form repeatedly returns an error, so I cannot even properly request a refund for an order that I no longer want to accept, especially as it contains pet food that has been sitting in logistics for this long.
I used to order from Zooplus without problems, but after these experiences I have lost confidence in their service and will be shopping elsewhere.

Terrible customer service and complete ghosting!

I placed my order #453535380 back on June 24th, and it has been completely stuck at the Express One depot here in Budapest for ages. This is absolutely unacceptable.

What makes it worse is the catastrophic state of Zooplus customer support. I have already sent multiple emails trying to resolve this, but your team has completely stopped replying and is now simply ignoring my messages. I am being left in the dark with zero updates while my pets are waiting for their supplies.

I demand that someone from the management or a senior support agent looks into this immediately. Either send a replacement package via a reliable courier today, or I will officially request a chargeback through my bank for non-delivery of goods.

Check Order ID 453535380 and reply to my emails now!

I bought cat food 2 weeks ago, never been delivered and customer service never reply. 14500 HUF gone.

Szeretném kifejezni mély elégedetlenségemet az üzletben kapott szolgáltatással kapcsolatban, a termékeket teljes egészében visszavittem, és jogosan vártam el a teljes visszatérítést, különösen tekintve hogy jelentős összegről volt szó, ennek ellenére az üzlet csak egy kis részét utalta vissza annak amit visszavittem, mindenféle magyarázat vagy bármilyen igyekezet nélkül hogy kijavítsák a hibát.

Annak ellenére hogy bemutattam a vásárlást igazoló blokkokat és minden egyes terméket az előírásoknak megfelelően adtam vissza, a visszatérítés hiányos volt, és az ott dolgozók minimális hajlandóságot sem mutattak a probléma rendezésére, ez a fajta felelőtlenség és számonkérhetetlenség bármely üzletben elfogadhatatlan lenne, különösen akkor ha nagy értékű vásárlásokról van szó.

Határozottan azt tanácsolom minden jövőbeli vásárlónak hogy legyen nagyon körültekintő ha ebben az üzletben szeretne visszatérítést intézni, mivel a tapasztalataim alapján akkor sem biztos hogy visszakapja a jogosan járó pénzét ha minden lépést szabályosan betart.

Ik heb jaren besteld hier. Het is leuk dat je punten kunt sparen. Dus je wisselt het om voor producten. Nog nooit, tot op de dag van vandaag heb ik ook maar iets ontvangen van mijn gespaarde punten. Vorige week weer punten omgewisseld. En weer zat het niet bij mijn bestelling vandaag. Ik ben wel even uitgekeken op zooplus.hu

I’ve been a returning customer for a while because the store offers excellent value for money and a wide selection of products. They often have great promotions, and if you regularly purchase certain items, you can even set up a subscription-like service to save more. Personally, I don’t always use this feature since it’s hard for me to predict exactly when I’ll run out of products, but it’s a great option for those who are more organized.

I also like their points system — I’ve already received some nice little extras, like treat samples, a poop bag holder, and toys for my dog, which I really appreciated.

Shipping is usually very smooth: my last order actually arrived the day after I placed it (without paying for express delivery), though sometimes it can take up to five business days. For me, that’s still perfectly reasonable, since I usually plan my purchases in advance.

Overall, I’m very satisfied and will definitely continue ordering from them.

Több éve rendelek dolgokat a kutyámnak innen és mindig perfekt a szolgáltatás.